[Remote] Product Manager, AI-Powered Customer Journey at Jobber

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Home Services, SaaSIndustries

Requirements

Product management experience in a SaaS or technology-driven company, ideally building internal platforms, AI-powered tools, or systems that support go-to-market (GTM) teams
Strong ability to translate across technical and non-technical domains - comfortable working with Engineering, Design, and GTM stakeholders

Responsibilities

Lead end-to-end product development for Harbour, delivering AI-powered internal tools that provide visibility into the customer journey, enable structured feedback loops, and evolve into a role-optimized GTM experience
Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders
Define and execute the roadmap for Harbour, balancing short-term wins with long-term innovation
Monitor and report on performance of initiatives to senior leadership
Collaborate with all Growth and Business Technology PMs to prioritize key strategies and initiatives for Harbour

Skills

Key technologies and capabilities for this role

Product ManagementAICustomer JourneySaaSGo-to-MarketSalesCustomer SuccessSupportOnboarding

Questions & Answers

Common questions about this position

Is this role remote?

Yes, this is a remote-first role that can be held across Canada.

What is the salary for this Product Manager position?

This information is not specified in the job description.

What skills or experience are required for this Product Manager II role?

The role requires being a dynamic product manager with passion for impacting small businesses, experience leading key initiatives in AI-powered platforms, and working closely with Engineering, Design, and GTM stakeholders.

What is the company culture like at Jobber?

Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has been recognized by Great Place to Work and Canada’s Most Admired Corporate Cultures.

What makes a strong candidate for this Product Manager role?

A strong candidate is a dynamic product manager passionate about impacting small businesses, with the ability to lead AI-powered platform initiatives and collaborate across Engineering, Design, and GTM teams.

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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