Account Supervisor at RAPP

The Account Supervisor will act as a direct liaison between clients, internal teams, and agency partners, actively listening to client needs and feedback and articulating it clearly. They will build and foster client trust, manage their feedback, proactively manage workflow with a Project Manager, and support Account Director in managing complex projects. The role involves developing kickoff briefs, managing client satisfaction, building client-facing materials, establishing communication streams with other agency partners, and providing guidance to Account Executives. Additionally, the Account Supervisor will be comfortable working across various customer experience touchpoints and integrating teams within Tech, Contact Center, Strategy, MarSci, and other Account Leads, while maintaining a solution-oriented approach under pressure.