Account Manager, Growth

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Customer Experience, BiotechnologyIndustries

Requirements

The ideal candidate will have 4+ years of experience in B2B SaaS Account Management, preferably at a company with over $30 million in revenue. Proven success in growing large, complex accounts and exceeding revenue targets is essential. Experience with outbound prospecting, navigating complex organizations with multiple stakeholders, and a strong executive presence are required. Excellent communication, presentation, negotiation skills, and strategic thinking abilities are also necessary.

Responsibilities

The Growth Account Manager will lead and execute strategies to expand a portfolio of high-potential accounts, partnering with Customer Success Managers and Marketing to develop retention and growth plans. Responsibilities include meeting quarterly expansion targets, mapping growth potential accounts, identifying and engaging new buyer centers, and building consultative relationships with senior decision-makers. The role involves leading renewal conversations, using data to time outreach, conducting sales qualification calls and demos, negotiating contracts, and maintaining accurate CRM data. The Account Manager will also advocate for customer needs and the overall health of the relationship with Appcues.

Skills

Account Management

SaaS

Outbound Prospecting

Relationship Management

Renewal Contracting

Cross-functional Collaboration

Account Planning

Stakeholder Mapping

Referral Opportunities

Contract Growth

Decision-making

Influencing

Appcues

No-code platform for in-app user engagement

About Appcues

Appcues creates personalized in-app experiences to enhance user engagement and product adoption for software applications. Its main product is a no-code platform that allows businesses to design and implement user onboarding flows, surveys, announcements, and checklists without needing to write code. This platform helps companies guide new users through their software, ensuring they understand and effectively use key features, which in turn boosts user activation rates. What sets Appcues apart from its competitors is its focus on providing a user-friendly, no-code solution that caters to a wide range of clients, from small startups to large enterprises. This flexibility allows businesses of all sizes to improve their user engagement strategies without requiring extensive technical resources. The goal of Appcues is to help businesses increase user retention and product adoption by making it easier for them to create tailored in-app experiences that resonate with their users.

Boston, MassachusettsHeadquarters

2013Year Founded

$44.6MTotal Funding

DEBTCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, & vision plan

401k

Family leave policy

Home office & tech budget

Co-working space, on us

Equity offerings

Flexible vacation

Risks

Emerging no-code platforms could dilute Appcues' market share.

Rapid AI advancements may outpace Appcues' current user experience offerings.

Reliance on venture debt may pressure Appcues for quick financial returns.

Differentiation

Appcues offers a no-code platform for user onboarding, unique in the SaaS market.

The platform empowers non-technical teams to create in-app experiences without developer help.

Appcues' integration with Salesforce enhances product-led growth strategies for businesses.

Upsides

Appcues' $32.1M Series B funding supports global expansion and product innovation.

Recognition as a leader in mobile app optimization strengthens Appcues' market position.

The launch of Appcues Mobile taps into the growing mobile user engagement market.

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