Strategic Account Manager

Position Overview

Boulevard is seeking a Strategic Account Manager to strategically manage customer relationships to drive revenue growth, maximize client lifetime value, ensure high client retention rates, and execute effective account planning to capitalize on growth opportunities. As a Strategic Account Manager at Boulevard, you will play a pivotal role in managing and expanding relationships with our key clients. You will be responsible for understanding their business objectives, challenges, and priorities, and leveraging this understanding to drive revenue growth and client satisfaction. You will serve as the primary point of contact for strategic discussions, identify opportunities for upsell and cross-sell, negotiate contract renewals and expansions, and develop comprehensive account plans to achieve mutual success. This role requires strong relationship-building skills, strategic thinking, and effective collaboration with internal teams.

Responsibilities

• Build and maintain strong, trust-based relationships with multiple client decision-makers (multi-threaded in accounts).
• Act as a strategic advisor to clients, utilizing a comprehensive understanding of Boulevard’s products and growth opportunities, as well as our customers' business goals and challenges to effectively upsell to existing strategic accounts.
• Serve as the primary point of contact for all strategic, commercial, and renewal term discussions.
• Develop and execute sales strategies to achieve revenue expansion targets and maximize client lifetime value.
• Negotiate contract renewals with price increases, added expansion products, and extended year terms to improve NRR (Net Recurring Revenue).
• Develop comprehensive account plans outlining growth opportunities, action plans, and milestones.
• Work closely with sales, customer success, and R&D teams to ensure alignment with client needs and objectives.
• Maintain accurate client records, including contract updates and renewals.

Requirements

• Minimum of three years experience as a strategic account manager or in a similar role.
• Proven work experience in managing key accounts, ranging from $100k - $1M ARR.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and collaborate effectively across departments.
• Strong listening and selling skills, with a passion for discussing strategic terms.
• Demonstrated ability to think strategically about business, products, and technical deliverables.
• Ability to manage multiple decision-makers and customer account plans simultaneously.

Compensation & Benefits

• Salary: Your total budgeted cash compensation for this role is between $140,000.

About Boulevard

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come Do The Best Work Of Your Life At Boulevard.

Employment Type

• [Employment Type Not Specified]

Location Type

• [Location Type Not Specified]