Strategic Account Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Beauty & Wellness, Client Experience PlatformIndustries

Requirements

Candidates must have a minimum of three years of experience as a Strategic Account Manager or in a similar role, with proven work experience managing key accounts ranging from $100k to $1M ARR. Excellent communication, negotiation, and stakeholder management skills are essential, along with the ability to influence and collaborate effectively across departments. Strong listening and selling skills, a passion for discussing strategic terms, and the demonstrated ability to think strategically about business, products, and technical deliverables are also required. The ability to manage multiple decision-makers and customer account plans simultaneously is necessary.

Responsibilities

The Strategic Account Manager will build and maintain strong, trust-based relationships with multiple client decision-makers, acting as a strategic advisor by leveraging a comprehensive understanding of Boulevard’s products and customer business goals to upsell to existing strategic accounts. This role involves serving as the primary point of contact for strategic, commercial, and renewal term discussions, developing and executing sales strategies to achieve revenue expansion targets and maximize client lifetime value. Responsibilities also include negotiating contract renewals with price increases and expansion products, developing comprehensive account plans outlining growth opportunities, and working closely with internal teams to ensure alignment with client needs.

Skills

Account Management

Client Relationship Management

Revenue Growth

Client Retention

Account Planning

Business Development

Client Satisfaction

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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