Strategic Account Executive, North East

Position Overview

• Location Type: Onsite (NY, MA, RI, PA)
• Job Type: Strategic Growth Account Executive
• Salary: Not Specified

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, trusted by half of the Fortune 500 and nearly 70% of the Fortune 100. Join us to tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world in a flexible, award-winning workplace.

This role is for a Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts, reporting to a Regional Sales Director. We are looking for a dynamic sales professional with a consultative sales approach, a proven ability to drive sales growth, and the skill to captivate a tech-savvy audience. You will lead and manage a pipeline of new business expansion opportunities within existing accounts, focusing on approximately 6 strategic Global 2000 accounts. Your ability to go wide within accounts and align our operations cloud story to different stakeholders across a multi-product catalog is crucial. As a customer-centric organization, PagerDuty values exceptional sales experiences, and your mission will be to ensure customers receive the finest sales journey. This is an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your personality into every interaction.

Requirements

• Experience selling SaaS products to Enterprise accounts.
• Consultative sales approach.
• Proven knack for driving sales growth.
• Ability to captivate a tech-savvy audience.
• Ability to go wide within accounts to align multi-product offerings to different stakeholders.
• Strong presentation skills, both verbally and visually.
• Ability to customize content and slides for internal or external audiences.
• Skill in sharing information with customers to build credibility, show integrity, and highlight PagerDuty's value.
• Ability to tailor presentations to suit the audience's level and interests.
• Strong planning skills, including mapping territory assignments and priority account targets.
• Meticulous attention to detail in ensuring work and information are complete and accurate.
• Careful preparation for meetings and presentations.
• Commitment to following up with others to ensure agreements and commitments are fulfilled.

Responsibilities

• Value Selling:
  • Focus on highlighting the unique PagerDuty value and benefits of products and services, emphasizing impact and solutions that address customer needs.
  • Possess a deep understanding of stakeholder problems and focus areas.
  • Effectively communicate technical wins and strategic business outcomes achievable with a PagerDuty partnership.
  • Develop strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends.
  • Identify long-term strategies to grow accounts by aligning with customer objectives and "Big Problems."
• Sales Effectiveness:
  • Establish, oversee, and maintain genuine connections with customers.
  • Negotiate positive business outcomes with existing customers.
  • Manage and close complex, multi-product sales cycles for Fortune 500 accounts.
  • Conduct consistent and effective conversations with senior-level executives (SVP+) to garner interest and support for new initiatives.
  • Encourage positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.
• Sales Execution:
  • Ensure completeness and accuracy of one’s own and others' work and information.
  • Prepare thoroughly for meetings and presentations.
  • Follow up to ensure commitments are fulfilled, contributing to PagerDuty's long-term strategic initiatives.
• Planning:
  • Map out territory assignments and priority account targets.
  • Collaborate with the greater support team.

Company Information

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure. We offer a flexible, award-winning workplace where you can tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world.