Account Manager, Enterprise

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Artificial Intelligence, EdTechIndustries

Requirements

Candidates must possess excellent organizational skills to maintain updated and organized pipelines. Strong communication and rapport-building abilities are essential, along with proficiency in using technology for remote interactions. The role requires agility, flexibility, and the capacity to problem-solve and adapt quickly. Ability to engage with senior executives on complex business issues, impeccable negotiation skills, and a consultative approach to client interactions are necessary. A proven ability to analyze data and make sound, timely decisions is also required.

Responsibilities

The Account Manager will be responsible for managing, expanding, and renewing a portfolio of Enterprise accounts to drive client growth and ensure they achieve their learning goals and business outcomes. This includes developing and executing growth plans, identifying new use cases within client portfolios, and penetrating new opportunities to expand Docebo's footprint. The role involves establishing and maintaining strong client relationships, understanding their business initiatives, and interacting with senior executives to build rapport and understand their strategies. Responsibilities also include collaborating with Customer Success Managers and other Docebo resources to support client needs, using a consultative approach to optimize platform usage, and ensuring all account-related data is current and accurate. The Account Manager will analyze data to drive strategic conversations and demonstrate the strategic value of Docebo's offerings, ultimately increasing customer satisfaction, loyalty, and retention while achieving and exceeding sales and retention targets.

Skills

Account Management

Customer Relationship Management

Sales

Business Development

Client Retention

Upselling

Cross-selling

Customer Success

Learning Platform

Artificial Intelligence

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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