Account Manager
VantageSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Advertising, Media Measurement, Data & AnalyticsIndustries
Requirements
Candidates should possess a Bachelor’s degree from an accredited institution and a minimum of two years of experience in account management, customer support, or a similar client-facing role. They should have experience working with a SaaS or digital platform and familiarity with ticketing systems such as Zendesk, Salesforce, or similar. Technical proficiency and the ability to troubleshoot basic technical issues are also required, along with strong analytical and critical thinking skills to diagnose and resolve client concerns.
Responsibilities
As an Account Manager, you will manage and respond to client inquiries via a ticketing system, educate clients on platform usage, address billing inquiries, and proactively identify opportunities to enhance the self-service client experience. You will work with internal teams to investigate and resolve platform-related issues, act as a liaison between clients and other teams, and identify recurring issues to improve platform functionality. Furthermore, you will partner with internal teams to improve self-service documentation and FAQ materials, provide feedback to Sales and product teams, and contribute to initiatives that streamline workflows.
Skills
Account Management
Customer Support
SaaS
Digital Platform
Ticketing Systems (Zendesk, Salesforce)
Troubleshooting
Analytical Skills
Communication Skills
DoubleVerify
Digital advertising verification and analytics services
About DoubleVerify
DoubleVerify ensures the quality and effectiveness of digital advertising for major brands. The company provides verification and analytics services that help brands, advertisers, platforms, and publishers confirm that their ads are seen by real people, are placed in safe environments, and effectively reach their target audiences. Their services include checking ad viewability, preventing fraud, and ensuring brand safety by using advanced technology and dedicated teams to identify and combat fraud schemes. Unlike many competitors, DoubleVerify focuses on providing comprehensive analytics that help clients maximize their advertising budgets and improve returns on investment. The goal of DoubleVerify is to enhance the trust and effectiveness of digital advertising, making it a reliable channel for brands to connect with consumers.
Key Metrics
New York City, New YorkHeadquarters
2008Year Founded
$385.7MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer SoftwareIndustries
1,001-5,000Employees