Client Support Specialist

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Animal Healthcare, Veterinary Staffing, BiotechnologyIndustries

Requirements

Candidates should have at least 2 years of experience in client or customer support, preferably in an early-stage startup. Experience as a vet technician or in the animal healthcare industry is a plus. Strong communication and organizational skills, familiarity with customer support tools, and the ability to be proactive, organized, accurate, timely, efficient, flexible, and agile are essential. The role requires availability during client support hours, including early mornings, early evenings (Central time), and weekend rotations.

Responsibilities

The Client Support Specialist will serve as a primary point of contact for customer inquiries via email, LiveChat, and phone, troubleshooting and resolving first-line issues for veterinarians, hospitals, and technicians. They will coordinate escalated issues with relevant departments, facilitate and manage potential call-outs, document encountered scenarios, and share learnings with the team. Additionally, they will maintain HubSpot for client communications and support tickets, coordinate with Finance, data, and other departments for reconciliation, and generate reports as needed.

Skills

Customer Support

Troubleshooting

Hubspot

Communication

Problem-Solving

Client Relations

Roo

Job matching platform for veterinary professionals

About Roo

Roo.vet is a job search platform tailored for veterinary professionals, connecting them with animal hospitals and clinics. It allows veterinarians and veterinary technicians to work shifts at various locations, helping them find the right job fit through real-world trials. This approach addresses the challenge of job matching in the veterinary industry, which is growing due to increased pet ownership. Roo.vet also provides resources for relief vets, ensuring they are informed about their responsibilities as independent contractors.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$16.1MTotal Funding

LATE_VCCompany Stage

Consulting, HealthcareIndustries

201-500Employees

Risks

Increased competition could dilute Roo's market share with lower fees or more features.

Leadership transition to a new CEO might disrupt operations or alienate users.

Rising operational costs in San Francisco could impact Roo's profitability.

Differentiation

Roo offers a unique trial-based job matching service for veterinary professionals.

The platform provides resources for relief vets, including tax and legal guidance.

Roo combines job search convenience with real-world job trials for better satisfaction.

Upsides

Roo surpassed 4,000 veterinary professionals and 100,000 employment opportunities by June 2023.

The gig economy's growth aligns with Roo's freelance opportunities for veterinary professionals.

Roo's new funding of $10,999,999 will aid in aggressive expansion and product development.

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