Customer Success Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Biotechnology, E-commerceIndustries

Requirements

Candidates should have at least 2 years of customer success, sales, or account management experience, preferably in SaaS. A Bachelor's degree or considerable relevant work experience is required, along with strong multi-tasking, organizational, written, and verbal communication skills. Tech savviness and experience with various technologies like Salesforce, Outreach, and Looker are essential. Prior Quartzy experience and an interest or background in life sciences are preferred.

Responsibilities

The Customer Success Manager will oversee customer lifecycle management, identify optimization areas, and manage renewals for assigned accounts. Responsibilities include conducting regular customer check-ins and SaaS business reviews, collaborating with Sales/Success teams to minimize churn, and creating customized reports to demonstrate solution impact. The role also involves leading customer training sessions, managing escalations, and reporting customer product feedback to Product and Engineering teams.

Skills

Customer Relationship Management

Customer Success

SaaS

Account Management

Business Reviews

Sales

Communication

Collaboration

Problem-Solving

Escalation Management

Reporting

Presentation Skills

Quartzy

Lab management platform for supply procurement

About Quartzy

Quartzy provides a lab management platform that helps life science researchers and lab managers efficiently procure and organize laboratory supplies. The platform aggregates products from over 1,800 suppliers, giving users access to a wide selection of over 10 million products in one place. Users can track their orders actively, confirming receipt with suppliers and receiving updates on shipping issues or backorders. Quartzy differentiates itself from competitors through its strong customer support and the Quartzy Guarantee, which ensures satisfaction with every purchase. The platform also integrates with many popular applications, allowing for seamless data synchronization. The goal of Quartzy is to streamline the lab supply ordering process, making it easier for labs to manage their inventory and focus on their research.

Hayward, CaliforniaHeadquarters

2009Year Founded

$26.5MTotal Funding

EARLY_VCCompany Stage

Data & Analytics, Enterprise Software, BiotechnologyIndustries

51-200Employees

Benefits

Remote Team

Transparency

Generous Time Off

Internet Stipend

Great Gear

Risks

Increased competition from new entrants like Scispot may reduce market share.

User adoption challenges for Quartzy's mobile app could impact customer satisfaction.

Dependence on over 1,800 suppliers may lead to potential partnership disruptions.

Differentiation

Quartzy offers a comprehensive catalog with over 10 million lab products.

The platform integrates with hundreds of popular apps for seamless data synchronization.

Quartzy provides active order tracking and exceptional customer support with a satisfaction guarantee.

Upsides

Growing demand for lab automation tools enhances Quartzy's platform capabilities.

Remote work models increase the need for digital lab management solutions like Quartzy.

Sustainability initiatives offer opportunities for partnerships with eco-friendly suppliers.

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