Client Success Account Manager

Position Overview

Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team!

Why it Matters

In this role, you will join the Client Success team leading post-sale account management for new and existing accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap. This role requires a competent level of expertise, demonstrating the ability to apply skills independently in common situations, understanding the broader business context, and contributing effectively with occasional support. A revenue mindset is key, as you will help drive client retention, identify opportunities for growth, and support media planning efforts to maximize long-term value for both the client and Axios.

Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations), you will develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities.

Responsibilities

Campaign Management/Customer Service

• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations.
• Responsible for managing all post-sale campaign elements including ownership across kick-off calls, production, launch and reporting.
• Responsible for building media strategies that support client objectives and campaign goals.
• Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations.
• History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders.
• Outstanding communication, organization, and project management skills with obsessive attention to detail.
• Takes pride in delivering exceptional customer service.

Strategic Thinking/Problem-Solving

• Ability to develop and implement long-term strategies aligned with team and company goals.
• Capacity to analyze complex situations and foresee potential challenges and opportunities.
• Proficient in identifying problems and formulating effective solutions independently.

Qualifications and Skills

Ideal candidates will embody an entrepreneurial spirit, a passion for Axios’ mission and have the following experience and skills:

• 1+ years of digital campaign planning and execution experience in a publisher or agency environment
• 2 - 4 years work experience
• Growth mindset and enjoys working in a fast-paced, collaborative environment.
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively.
• Initiative to take on responsibilities and drive projects forward with minimal supervision.
• Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs.
• Willingness to embrace new ideas and approaches to enhance efficiency.
• Proficiency in Google Office Suite (Slides, Sheets, Docs).
• Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus.

Compensation

Starting salary for this role is in the range of $70,000 - $80,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills. This range does not include other compensation and benefits. Axios' compensation philosophy takes into account cost of labor differentials across the country. Because this is a remote-optional job posting, this salary range takes into account all possible locations within the United States, but candidates will only...