Senior Digital Campaign Manager

Location Type: Remote Employment Type: Full-Time

Your Company: Feathr

Feathr is the Nonprofit Marketing Platform trusted by over 1,300 nonprofits. We are purpose-built to help our customers unlock more results, time, and confidence. Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence. We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers," you've come to the right place.

Position Overview

As a Senior Digital Campaign Manager at Feathr, you will oversee the execution of multiple digital marketing campaigns from start to finish, ensuring that each project aligns with customer goals and delivers measurable results. In this fast-paced role, you’ll manage customer relationships, coordinate with creative teams, and use data to optimize campaign performance. Your ability to troubleshoot issues, manage timelines, and communicate effectively will be key to driving customer success. This role requires a strong blend of project management, customer support, and digital marketing expertise.

Your Experience

• 3+ years of experience in project management, customer support, or digital marketing (or 1+ years with a relevant degree).
• Proven experience troubleshooting and diagnosing issues in a professional environment.
• Demonstrated ability to own and manage projects from start to finish.
• Strong software proficiency and ability to maximize technology use.

Your Qualities

• Data-Driven: You excel at reviewing and analyzing data, turning metrics into actionable insights, and making clear, data-supported recommendations.
• Organized & Time Management Skills: You thrive in deadline-driven environments, managing multiple priorities effectively.
• Positive Attitude: In a fast-paced and unpredictable setting, you remain solution-focused and look for ways to improve processes and products.
• Self-Starter: You proactively identify challenges, rally resources, and provide solutions, all while being unafraid to ask questions.
• Collaborative: You communicate effectively and work well with colleagues across functions to solve problems.
• Adaptable: You can quickly pivot when faced with unexpected changes, maintaining focus and momentum without delay.
• Excellent Communication: You deliver clear, concise, and compelling communication tailored to your audience.

Your Day-to-Day Responsibilities

• Autonomously manage customer relationships in a high-pressure, fast-paced environment.
• Collaborate with designers to coordinate the creation of landing pages, banners, and email campaigns.
• Analyze and report on campaign data, presenting cohesive insights and recommendations.
• Optimize campaigns to ensure they meet or exceed client goals.
• Troubleshoot technical issues in collaboration with the support team.
• Manage customer projects from inception to completion using tools like Asana, GSuite, PlanHat, and Salesforce.
• Communicate regularly with customers to ensure deliverables are completed and expectations are met.
• Contribute innovative ideas in meetings and support experiments to test new customer segments, use cases, best practices, and processes.

Metrics & Performance

• Manage 60-80 customer flights.
• Responsible for renewing service dollars within your portfolio, working toward department-assigned retention goals that are updated quarterly in alignment with company objectives.

Compensation & Benefits

• Compensation: $58,000 base and up to an $8,500 bonus potential.
• Benefits: Health, dental, vision, Summr and Wintr breaks, paid vacation + Unlimited sick time.

Note: This job description is not exhaustive and may evolve based on business needs. Duties, responsibilities, and activities may change at any time with or without notice.