8x8

Account Manager

United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & Services, TelecommunicationsIndustries

Requirements

Candidates should have at least 3 years of Enterprise level (1500+) solution-based selling experience, preferably in Cloud Communications, Unified Communications, Contact Centre, or SaaS. Strong experience with subscription-based sales and a thorough understanding of Cloud Communications is required. Proven ability to manage complex sales cycles, negotiate agreements based on value-based selling, and consistently meet or exceed quota is essential. A deep understanding of business concepts for large national and international corporations, along with excellent time management and attention to detail, are also necessary.

Responsibilities

As a Strategic Account Manager, the primary responsibility is to establish and manage relationships with current customers, demonstrating in-depth knowledge of their business needs and the 8x8 solutions. The role involves maximising existing relationships to identify and pursue cross-sell opportunities, working with internal teams to ensure customer success and maximise solution usage. Close collaboration with direct and channel sales teams throughout the sales process is crucial, as is the ability to handle revenue responsibility and meet financial goals. The role also includes working with heads of functions and C-level leaders to support customer initiatives, particularly their Cloud Communications journey, and ensuring a positive customer experience. Travel may be required, and the role demands skilled presentation delivery and remote sales processes.

Skills

Customer Relationship Management
Account Management
Customer Success
Business Development
Cloud Communications
Client Engagement
C-Level Communication
Solution Knowledge
AI proficiency

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

Land your dream remote job 3x faster with AI