Account Manager

Position Overview

• Location Type: Not specified
• Job Type: Full-time
• Salary: Not specified

8x8, Inc. (NASDAQ: EGHT) is a company focused on shattering communication limits through its integrated platform for Customer Experience (CX). This platform combines Contact Center, Unified Communications, and CPaaS APIs, with AI integrated at every level to personalize customer journeys, drive operational excellence, and facilitate team collaboration. 8x8 aims to empower customer experience and IT leaders, transforming every team into a customer-facing team and unifying CX to overcome complexity. The company seeks "Team8s" who are AI-proficient, innovative, and skilled in leveraging AI for efficiency and growth.

As a Strategic Account Manager, you will be an integral part of the field sales team, reporting to the Sales Director. Your primary responsibility will be serving as the main point of contact for 8x8 Enterprise customers, with a strong emphasis on driving customer success to grow your book of business. You will manage key customers within your assigned territory, engaging with heads of functions and C-level leaders to support their business initiatives, particularly their Cloud Communications journey, and ensuring a positive customer experience.

Requirements

• 3+ years of enterprise-level (1500+ employees) solution-based selling experience, preferably in UCaaS, CCaaS, Hosted Solutions, Telecommunications, SaaS. SaaS experience is highly preferred.
• Proven track record in Cloud Communications, Unified Communications, Contact Centre, or SaaS.
• Thorough understanding of subscription-based sales models.
• Demonstrated experience managing complex sales cycles and negotiating agreements using value-based selling, consistently meeting and exceeding quota.
• Proven ability to manage revenue responsibility and achieve monthly, quarterly, and annual financial goals.
• Skills in managing multiple processes and identifying challenges to achieve positive outcomes.
• Excellent time management skills and attention to detail.
• Accurate forecasting abilities.
• Deep understanding of business concepts for large national and international corporations.
• Strong work ethic for fulfilling service requests and a keen interest in building relationships with executives.
• Willingness to travel as required.
• Skilled in creating and delivering presentations, online web demos, and remote sales processes.
• Strong interpersonal skills, including the ability to convey and relate ideas to others.
• Track record of successful sales and account management experience, including holding commercial negotiations with a senior client base.

Responsibilities

• Establish and manage relationships with current customers by demonstrating in-depth knowledge of their business, challenges, and specific business needs, as well as a thorough understanding of 8x8 solutions and their business impact.
• Maximize existing relationships to identify new business leads within the customer base, focusing on cross-sell and upsell opportunities.
• Pursue, negotiate, and close cross-sell opportunities to maximize the customer's use of the product and our opportunity with the customer.
• Collaborate with internal teams, particularly Professional Services, to ensure customers are maximizing their use of solutions and services.
• Work closely with direct and channel sales teams throughout the sales processes.

Company Information

• Company: 8x8, Inc.
• Stock Ticker: EGHT
• Website: www.8x8.com
• Social Media: LinkedIn, Twitter, Facebook, Instagram
• Culture: 8x8 believes diversity strengthens the company and is a proud equal opportunities employer, encouraging staff to bring their authentic selves to work. Fairness is a core value.

Application Instructions

• Not specified