Account Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Contact Center SolutionsIndustries

Requirements

Candidates should have a Bachelor’s degree in business communications or a related field, though it is not strictly required. A minimum of 3 years of experience in account management or solution selling, preferably within Contact Center, cloud communications, or SaaS industries, is necessary. Expertise in Contact Center technologies and trends, including cloud platforms like Vonage Contact Center, Genesys, NICE, or Five9, is essential. Knowledge of UCaaS, CCaaS, VoIP, and CRM systems such as Salesforce is required. Strong communication, relationship-building, and problem-solving skills are also necessary, along with the ability to build trust with technical and executive stakeholders, manage complex projects, and collaborate effectively across functions.

Responsibilities

The Account Manager will take ownership of strategic customer accounts, focusing on Contact Center solutions and leading renewal negotiations to ensure long-term retention and customer satisfaction. They will build relationships with technical stakeholders and senior executives to understand their contact center needs and serve as the primary point of contact for accounts, coordinating with internal teams to ensure a seamless customer experience. Responsibilities also include identifying and addressing account risks, tracking renewal status, and recommending enhancements or upsells within the VCC product suite. The role involves executing outreach strategies, partnering with cross-functional teams to drive revenue, and advocating for customer needs internally to influence product development.

Skills

Account Management

Cloud Communications

Contact Center Solutions

Customer Relationship Management

Negotiation

Sales

Upselling

AI Features

Workforce Management

CRM Integrations

Omnichannel Tools

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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