Job Description: Customer Success Manager (with Sales Growth)
🏢 Team: Sales
👥 Reports to: Head of Sales
📍 Location: Remote
⏳ Employment Type: Full-time
Position Overview
At Eleken, designers manage their own projects and communicate directly with clients. This role focuses on building long-term relationships, collecting feedback, and helping clients succeed. Over time, you will grow into a full-cycle sales role, running discovery calls, recommending solutions, and closing inbound deals.
About Eleken
Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.
Responsibilities
First 6 Months: Customer Success & Client Management
- Customer Success:
- Stay in touch with active clients.
- Run quarterly NPS calls to collect qualitative feedback.
- Collect testimonials and reviews on platforms like Clutch and LinkedIn.
- Conduct exit interviews when clients leave.
- Control the invoicing process and ensure timely payments.
- Client Communication:
- Spot risks early and coordinate with the internal team.
- Maintain a friendly yet professional tone.
- Know when to gently push for feedback or payments when overdue.
- Retention & Retargeting:
- Reconnect with past clients and keep relationships warm.
- Identify expansion or return opportunities.
After 6+ Months: Growth into a Closer Role
- Handle discovery and intro calls with new inbound leads.
- Understand client pain points and recommend the right service.
- Close deals (leads are provided by the Lead Generation team; no cold outreach required).
Requirements
- Experience: 2+ years in B2B communication roles (Customer Success, Sales, Account Management), ideally in tech or creative services.
- Language: Confident in spoken and written English (B2+).
- Skills:
- Friendly and assertive, especially when handling payments, feedback, or misaligned expectations.
- Comfortable on client calls with good radar for tone, intent, and timing.
- Ability to work independently and proactively.
- Interest in growing into sales.
What We Offer
- 💸 Salary: Discussed individually based on your experience and skills.
- ⏰ Flexible working hours.
- 🏝️ Paid vacations and sick leaves.
- 💯 Fully remote.
- 💼 Co-working space compensation.
- ✍️ Finance Support (we take care of tax payments and accounting for you).
- 🛍️ Employee referral bonus.
- 🎓 Internal Educational activities (Eleken Talks, Design Feedback, Lectures from team members).
- 📚 Reading Club and corporate library.
Interview Stages
- Interview: With Talent Acquisition Specialist.
- Test Task: Practical, short, and job-related.
- Interview: With Head of Sales (dive deeper into your experience).
- Reference Check.
- Offer.
Learn More About Us
- ▶️ YouTube
- 🎨 Behance
Skills
Elegen
Custom DNA synthesis for biotech applications
About Elegen
Elegen focuses on improving the process of manufacturing synthetic DNA to meet the needs of the bioeconomy. The company provides custom DNA synthesis services to researchers, biotech companies, and pharmaceutical firms that require high-quality and complex synthetic DNA for various applications, including biomanufacturing and mRNA-based treatments. Elegen uses advanced technologies to ensure fast turnaround times and high accuracy in DNA synthesis, which are essential for its clients' projects. Unlike its competitors, Elegen not only streamlines traditional DNA manufacturing workflows but also enables the production of valuable biologics and therapeutics. The company's goal is to support the development of next-generation mRNA medicines and other advanced therapeutics by providing reliable and efficient DNA solutions.