Job Description: Customer Success Manager (with Sales Growth)

🏢 Team: Sales

👥 Reports to: Head of Sales

📍 Location: Remote

⏳ Employment Type: Full-time

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Position Overview

At Eleken, designers manage their own projects and communicate directly with clients. This role focuses on building long-term relationships, collecting feedback, and helping clients succeed. Over time, you will grow into a full-cycle sales role, running discovery calls, recommending solutions, and closing inbound deals.

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About Eleken

Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.

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Responsibilities

First 6 Months: Customer Success & Client Management

• Customer Success:
  • Stay in touch with active clients.
  • Run quarterly NPS calls to collect qualitative feedback.
  • Collect testimonials and reviews on platforms like Clutch and LinkedIn.
  • Conduct exit interviews when clients leave.
  • Control the invoicing process and ensure timely payments.
• Client Communication:
  • Spot risks early and coordinate with the internal team.
  • Maintain a friendly yet professional tone.
  • Know when to gently push for feedback or payments when overdue.
• Retention & Retargeting:
  • Reconnect with past clients and keep relationships warm.
  • Identify expansion or return opportunities.

After 6+ Months: Growth into a Closer Role

• Handle discovery and intro calls with new inbound leads.
• Understand client pain points and recommend the right service.
• Close deals (leads are provided by the Lead Generation team; no cold outreach required).

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Requirements

• Experience: 2+ years in B2B communication roles (Customer Success, Sales, Account Management), ideally in tech or creative services.
• Language: Confident in spoken and written English (B2+).
• Skills:
  • Friendly and assertive, especially when handling payments, feedback, or misaligned expectations.
  • Comfortable on client calls with good radar for tone, intent, and timing.
  • Ability to work independently and proactively.
  • Interest in growing into sales.

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What We Offer

• 💸 Salary: Discussed individually based on your experience and skills.
• ⏰ Flexible working hours.
• 🏝️ Paid vacations and sick leaves.
• 💯 Fully remote.
• 💼 Co-working space compensation.
• ✍️ Finance Support (we take care of tax payments and accounting for you).
• 🛍️ Employee referral bonus.
• 🎓 Internal Educational activities (Eleken Talks, Design Feedback, Lectures from team members).
• 📚 Reading Club and corporate library.

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Interview Stages

1. Interview: With Talent Acquisition Specialist.
2. Test Task: Practical, short, and job-related.
3. Interview: With Head of Sales (dive deeper into your experience).
4. Reference Check.
5. Offer.

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Learn More About Us

• 📸 Instagram
• ▶️ YouTube
• 🎨 Behance