Client Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Education TechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree and have prior experience working with Symplicity's products. Strong detail-oriented problem-solving, verbal, and written communication skills are essential. A keen interest in the Higher Education space, an outgoing and energetic personality, personal initiative, self-motivation, a team-player attitude, flexibility, and ethical business standards are also required.

Responsibilities

The Client Manager will communicate with clients to ensure satisfaction with services and build relationships to meet their needs throughout the client lifecycle. They will partner with internal teams to deliver streamlined service, increase product adoption, and help clients achieve their goals within the system. Responsibilities include maintaining system knowledge, acting as a product manager, providing individualized support and training, identifying upsell and cross-sell opportunities, developing case studies, turning around at-risk clients, encouraging customer feedback, assisting with billing inquiries, and supporting the implementation of new systems.

Skills

Client Relationship Management

Product Knowledge

Customer Support

Training

Process Improvement

Sales

Billing

Implementation

Symplicity

Technology solutions for higher education institutions

About Symplicity

Symplicity offers technology solutions that enhance career readiness and improve the student experience in higher education and other sectors. Their services include managing student conduct, ensuring Title IX compliance, and facilitating behavioral interventions. A key product is their virtual career fair tool, which connects employers with millions of qualified students. Symplicity stands out by providing software that promotes collaboration across departments and offers APIs for integration with other platforms.

Arlington, VirginiaHeadquarters

1996Year Founded

ACQUISITIONCompany Stage

Enterprise Software, EducationIndustries

201-500Employees

Benefits

We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks

We offer a 401k plan with an employer contribution match and commuter benefits

Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements

We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.

Risks

Demand for pay transparency may challenge Symplicity's clients' recruitment processes.

Integration challenges from acquiring Orbis Communications could disrupt service delivery.

Expansion into new markets may stretch Symplicity's resources, impacting service quality.

Differentiation

Symplicity offers a comprehensive suite of products for higher education institutions.

The company specializes in enhancing career readiness and improving student experiences.

Symplicity provides solutions for Title IX compliance and behavioral intervention cases.

Upsides

Increased demand for virtual career fairs boosts Symplicity's virtual career fair tool.

Growing emphasis on mental health aligns with Symplicity's student success solutions.

The rise of micro-credentials may increase demand for Symplicity's diverse educational offerings.

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