Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Education TechnologyIndustries

About the Role

Symplicity is looking for a Client Manager to join our team! Symplicity's Client Manager (SCM) Team members are responsible for communicating with clients, ensuring happiness with our services, and building a relationship with individuals to better meet their needs from lead acquisition, to system support.

The SCM will partner with Symplicity functional areas to lead streamlined service to assigned schools/clients and increase adoption of the product while working with clients to develop their goals within the system. He/she will create and maintain systems knowledge on Symplicity’s suite of products and act as product manager while collaborating with clients to maximize their investment in Symplicity through individualized support, training, and process improvement.

Responsibilities

  • Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
  • Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
  • Continue expertise on industry and client best practices and trends.
  • Develop client case studies, success stories, and references.
  • Lead efforts to identify and turn around at-risk clients.
  • Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
  • Work with the billing team to assist in any issues, invoices, and new sales quotes.
  • Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.

Qualifications

  • Bachelor’s degree
  • Experience working with Symplicity's products
  • Detail oriented; problem solving skills
  • Communication skills (verbal and written)
  • Strong interest in the Higher Education space
  • Outgoing, high energy, friendly personality
  • Personal initiative, self-motivated
  • Team player, cooperative, flexible
  • Ethical business standards

About Symplicity

Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life.

Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check.

Skills

Client Relationship Management
Product Knowledge
Customer Support
Training
Process Improvement
Sales
Billing
Implementation

Symplicity

Technology solutions for higher education institutions

About Symplicity

Symplicity offers technology solutions that enhance career readiness and improve the student experience in higher education and other sectors. Their services include managing student conduct, ensuring Title IX compliance, and facilitating behavioral interventions. A key product is their virtual career fair tool, which connects employers with millions of qualified students. Symplicity stands out by providing software that promotes collaboration across departments and offers APIs for integration with other platforms.

Arlington, VirginiaHeadquarters
1996Year Founded
ACQUISITIONCompany Stage
Enterprise Software, EducationIndustries
201-500Employees

Benefits

We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks
We offer a 401k plan with an employer contribution match and commuter benefits
Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements
We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.

Risks

Demand for pay transparency may challenge Symplicity's clients' recruitment processes.
Integration challenges from acquiring Orbis Communications could disrupt service delivery.
Expansion into new markets may stretch Symplicity's resources, impacting service quality.

Differentiation

Symplicity offers a comprehensive suite of products for higher education institutions.
The company specializes in enhancing career readiness and improving student experiences.
Symplicity provides solutions for Title IX compliance and behavioral intervention cases.

Upsides

Increased demand for virtual career fairs boosts Symplicity's virtual career fair tool.
Growing emphasis on mental health aligns with Symplicity's student success solutions.
The rise of micro-credentials may increase demand for Symplicity's diverse educational offerings.

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