Account Manager

About BJ's Wholesale Club

Employment Type: Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of Working at BJ's

• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
  • Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
  • Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position **medical plans vary by location

General Responsibility

Reports to assigned B2B Sales and Development Manager. Focused on growing revenue and margin by retaining existing, targeted customers in an assigned territory. Utilizes company supplied equipment, existing IT systems, and business processes to prepare purchase documents for customers. Follows up on all referral leads to maximize selling efforts. Works directly with customers virtually or through visitations at Clubs or at their business location(s). Ability to work in a fast-paced environment that will include some data entry tasks for preparing customer orders. Collaborate with internal departments as needed to satisfy customer needs and requests. Execute B2B plans and strategies to accomplish the organizational objectives

Responsibilities

• Communicate BJ’s B2B business model and value to clients
• Connect with clients in person, via zoom/teams, email, or phone to understand their business model and needs to increase efficiency and incremental sales
• Collect and analyze client data to learn and discern client behavior
• Build client relationships that maintain current categories of business while also expanding into new categories and articles
• Collaborate with internal departments and stake holders to facilitate client’s needs and fulfillment
• Ability to keep accurate customer records
• Discover and maintain deep knowledge of BJ’s products, services, and value proposition
• Resolve client complaints, assist in returns or refunds, and prevent additional issues by improving processes
• Maintain awareness of markets, industry trends, competitor activities and client problems to communicate appropriate recommendations to management staff
• Deliver revenue and margin growth within your assigned territory
• Utilize the most economical means available for travel and meeting costs to stay compliant with company policies

Skills and Qualifications

• Bachelor’s degree in sales, communications, or related field preferred.
• Exceptional verbal and written communication skills.
• Ability to collect, track and analyze data to draw insights that can be applied to client’s needs.
• Proven problem-solving skills.
• Excellent active listening skills.
• Build rapport and collaborate with BJ’s stakeholders, vendors, and clients.
• Advanced understanding of consumer behaviors and industry trends.
• Be able to teach and learn new ideas and processes.
• Capable of discovering solutions to client issues independently while collaborating with internal departments to ensure a best-in-class client-company relationship.

What Does an Account Manager Do?

• Ensure client needs are understood and satisfied
• Build and manage client relationships
• Grow year-over-year revenue and margin dollars in an assigned territory.
• Collect and discern information to ensure BJ’s offerings meet the individual needs of client
• Teach, coach, and motivate clients to implement stra