[Remote] Manager, Client Growth & Success at Twin Health

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of experience in client growth and success, preferably in the healthcare or digital health industry
Proven track record of delivering strong client value, driving adoption, and improving outcomes
Strong relationship-building and communication skills, with the ability to navigate ambiguity and motivate teams
Data-driven decision-making and analytical skills, with experience in program evaluation and ROI analysis
Experience working with employer clients, consultants, and internal teams to drive client success
Strong organizational and time management skills, with the ability to prioritize multiple projects and clients
Experience with digital health platforms, AI Digital Twin technology, and metabolic health programs
Bachelor's degree in a related field, such as business, healthcare, or a related field
Certification in healthcare or digital health, such as CPHIMS or CPHC, is a plus
Excellent customer-obsessed and customer-advocacy skills, with a passion for improving metabolic health and happiness

Responsibilities

Own and manage a portfolio of employer clients, with a focus on driving engagement, satisfaction, and retention
Build trusted relationships with client and consultant stakeholders, aligning on goals and KPIs
Develop deep expertise in Twin's programs, operations, and growth strategies to advise clients effectively
Provide data-driven recommendations to increase client value, improve outcomes, and maximize satisfaction
Prepare and deliver client reporting, including ROI analysis and business reviews tailored to client objectives
Proactively monitor client health and mitigate risks to satisfaction and retention
Lead strategies that maximize program adoption and member engagement
Use data insights to refine client strategy and improve outcomes
Partner with Marketing to create client-facing materials and success stories
Support and host client webinars and special initiatives to build engagement and drive client success

Skills

Twin Health

Monitors and treats chronic metabolic diseases

About Twin Health

Twin Health focuses on addressing chronic metabolic diseases by targeting their root cause: damaged metabolism. The company operates in the healthcare and wellness market, specifically for individuals suffering from conditions like diabetes and Metabolic Syndrome. Twin Health uses its Whole Body Digital Twin technology, which combines sensors, artificial intelligence, and medical science to create a virtual model of the human body. This technology allows for real-time monitoring and analysis of a person's metabolic functions, enabling the creation of personalized treatment plans. Unlike its competitors, Twin Health emphasizes reversing and preventing these diseases through a subscription-based model that provides continuous support and updates. The goal of Twin Health is to effectively manage and reduce the prevalence of chronic metabolic diseases, improving the health of millions globally.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$227.1MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Health Savings Account/Flexible Spending Account

Company Equity

Remote Work Options

Flexible Work Hours

Risks

Competition from companies like Virta Health threatens Twin Health's market share.

Privacy concerns and regulatory scrutiny challenge wearable technology data collection.

Economic downturn may impact consumer spending on health subscriptions, affecting revenue growth.

Differentiation

Twin Health's Whole Body Digital Twin offers real-time metabolic monitoring and personalized treatment.

The platform integrates AI, sensors, and medical science to reverse chronic diseases.

Twin Health targets root causes of metabolic diseases, unlike competitors focusing on symptoms.

Upsides

Growing digital twin market offers strong potential for Twin Health's technology.

Increasing trend in personalized medicine aligns with Twin Health's treatment approach.

AI-driven solutions adoption by healthcare providers enhances collaboration opportunities for Twin Health.

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