Xfinity Retail Sales Consultant at Comcast

Dickson City, Pennsylvania, United States

Comcast Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Media, Entertainment, RetailIndustries

Requirements

  • Strong communication skills
  • Critical thinking and problem-solving abilities
  • Customer-focused mindset
  • Persuasion skills
  • Professional integrity
  • Resilience
  • Self-motivation
  • Teamwork abilities
  • Technical knowledge
  • Workplace organization skills
  • Ability to work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime
  • Ability to work in alternate stores outside of home base store
  • Regular, consistent, and punctual attendance
  • Ability to carry and lift up to 25-pound boxes and stand/move about the store constantly
  • Completion of training requirements
  • Understanding of sales compensation plan and its key elements

Responsibilities

  • Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
  • Provide product demonstrations to educate customers on full product capabilities to maximize their experience
  • Take a customer-first approach with all customer interactions, listening and evaluating customer needs to provide appropriate solutions
  • Achieve sales and customer experience goals and objectives
  • Provide comprehensive customer onboarding activities, ensuring customers understand how to use and manage products/services and gain their consent
  • Perform operational and administrative tasks
  • Partner with customer care to resolve customer issues as appropriate
  • Consistently demonstrate sales excellence and professionalism with integrity and a warm, friendly demeanor to customers and teammates
  • Comply with all company and retail operational policies and procedures
  • Actively engage in team huddles and learning
  • Understand and apply Operating Principles in daily work
  • Own the customer experience by putting customers first and providing seamless digital options
  • Be an enthusiastic learner, user, and advocate of company technology, products, and services, especially digital tools
  • Win as a team by collaborating and being open to new ideas
  • Participate in the Net Promoter System through huddles, call backs, and feedback elevation
  • Drive results and growth
  • Support a culture of inclusion
  • Do what's right for each other, customers, investors, and communities
  • Other duties as assigned

Skills

Key technologies and capabilities for this role

SalesCustomer ServiceProduct DemonstrationCustomer OnboardingRetail OperationsSales ExcellenceCustomer Care

Questions & Answers

Common questions about this position

What is the compensation structure for this role?

This information is not specified in the job description.

Is this a remote position or does it require in-store work?

This is an in-store retail position requiring regular, consistent and punctual attendance, with the ability to stand and move about the store constantly. Employees may also be asked to work in alternate stores outside of the home base store.

What skills are required for the Xfinity Retail Sales Consultant role?

Key skills include sales know-how, product demonstration abilities, customer service excellence, and operational task management. Candidates need a customer-first approach, professionalism, integrity, and the ability to achieve sales goals.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation in media and technology, customer-first experiences, and operating principles that guide daily work. Employees are expected to own the customer experience, be enthusiastic learners of company products, and win as a team.

What makes a strong candidate for this position?

Strong candidates demonstrate sales excellence, a customer-first mindset, product knowledge enthusiasm, teamwork, and flexibility with schedules including evenings, weekends, and overtime. Physical ability to lift 25 pounds and constant movement in-store is also required.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters
1963Year Founded
$42.3MTotal Funding
IPOCompany Stage
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Parental Leave
Tuition Reimbursement
Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.
5G technology enables new competitors in the broadband market, threatening Comcast's market share.
Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.
Comcast's digital equity grants highlight its commitment to corporate social responsibility.
Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.
Transform Wealth LLC's investment indicates confidence in Comcast's financial health.
Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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