[Remote] Retail Compliance Specialist at Western Digital

San Jose, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data Storage, RetailIndustries

Requirements

Experience with retail compliance and penalty programs (e.g., Walmart’s OTIF - On Time In Full, Amazon Vendor Central, Target’s requirements) involving tracking and analyzing vendor penalties, such as chargebacks, late deliveries, labeling errors, incorrect shipments
Excellent analytical skills
Attention to detail
Ability to work cross-functionally
Strong communication skills
Subject matter expertise on Retail routing guides, SLAs, penalty clauses

Responsibilities

Manage the Retail Chargeback program, including investigating and data analyzing chargebacks, recurring trend analysis, projecting customer penalties, and process documentation
Serve as subject matter expert on retailer programs and support process improvement initiatives with internal and external functions to reduce financial losses from invalid chargebacks
Review and validate claims received from retail partners to determine legitimacy and compliance with contractual terms
Act as primary point of contact for internal and external partners on routing guide changes/compliance developments impacting retailer shipping methods
Drive chargeback data scraping and run complex operational data analysis from ERP systems into measurable insights for budgeting and forecasting on chargeback volume and revenue
Develop and manage reporting dashboards; conduct monthly and quarterly business reporting to management on penalty root causes, recurrence rates, and vendor performance KPI
Research chargeback disputes by analyzing supporting documentation such as purchase orders, invoices, shipping records, and EDI data
Collaborate with internal departments (Sales, Operations, Logistics, IT, and Finance) to gather required documentation and resolve discrepancies
File and track chargeback disputes within specified deadlines to ensure timely recovery of funds
Maintain detailed and organized records of all chargeback activities for audit and reporting purposes
Identify trends, root causes, and recurring chargeback issues; recommend process improvements to minimize future deductions
Streamline processes by proposing policy or system changes within WD and external warehouse partners to improve compliance
Lead effective communications with Retailers and drive joint improvement opportunities
Conduct quarterly training to cross-functional teams

Skills

Key technologies and capabilities for this role

Retail Chargeback ManagementData AnalysisTrend AnalysisProcess DocumentationProcess Improvement

Western Digital

Provides data storage solutions and services

About Western Digital

Western Digital provides a variety of data storage solutions, including Network Attached Storage (NAS), Storage Area Network (SAN), private cloud, and hyper-converged infrastructure. Their products are designed to help businesses manage and store data efficiently and reliably. For example, their all-flash arrays are optimized for high input/output applications, while the JetStor brand offers cost-effective NAS and SAN arrays that support multiple host ports for improved performance. What sets Western Digital apart from its competitors is its extensive experience in the data storage market and its ability to cater to a wide range of clients, from large corporations to small businesses. The company's goal is to deliver high-value storage solutions that meet the diverse needs of its customers, ensuring they have the tools necessary for effective data management.

San Jose, CaliforniaHeadquarters

2014Year Founded

$927.9MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Paid sick leave & vacation time

Medical/dental/vision insurance

Life, accident, & disability insurance

Tax-advantaged flexible spending and health savings accounts

Employee assistance program

Tuition reimbursement

Employee stock purchase plan

Western Digital Savings 401(k) Plan

Risks

Seagate's HAMR technology may outperform Western Digital's ePMR in high-capacity HDDs.

Toshiba's HAMR and MAMR technologies intensify competition in the storage market.

Focus on consumer products may neglect enterprise client needs, risking market share.

Differentiation

Western Digital leads in high-capacity HDDs with 32TB UltraSMR and ePMR technology.

The company offers diverse storage solutions, including NAS, SAN, and private cloud.

Western Digital's SanDisk and WD_BLACK brands target creators and gamers effectively.

Upsides

Growing demand for high-capacity storage driven by AI and data-intensive applications.

Recent product launches cater to the expanding gaming and content creation markets.

Advancements in ePMR technology enhance Western Digital's competitive edge in HDDs.

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