Collections Representative

Ohio, United States

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$25,397 – $35,443Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DistributionIndustries

Requirements

High school diploma is required, along with one year of related experience. Basic proficiency in Microsoft Word and Excel is necessary, as are strong English language skills for reading, writing, and verbal communication. Basic mathematical proficiency and the ability to understand and interpret spreadsheet data are also required.

Responsibilities

The collections representative will follow up with insurance companies to resolve unpaid claims by researching overdue balances and contacting carriers or customers on delinquent payments. This includes reviewing and resubmitting or appealing unpaid and underpaid claims, verifying payment information, and coordinating collection activities for delinquent accounts. The role also involves responding to customer inquiries, resolving discrepancies, preparing adjustments and refunds, and ensuring accurate entry of collection activity into the billing system. Additionally, the representative will bring recurring issues to the supervisor's attention, initiate payments, resubmit bills, and pursue patient payment obligations when insurance defaults, all while complying with the Fair Debt Collector Practices Act (FDCPA).