[Remote] Technical Product Consultant - RIKA at Vontive

Michigan, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Stays engaged with difficult problems until finding a solution
Strategic thinker who enjoys breaking down complex issues to propose solutions
Able to work in a high-paced environment
Able to deescalate issues using technical and interpersonal expertise
Willingness to travel (countrywide field-based role)

Responsibilities

Serve as primary contact and subject matter expert to evaluate and consult on escalated service repair issues and provide expert technical support on medical devices
Apply expert knowledge in escalated product and systems issues to provide service recommendations in device(s) and computer-based systems
Investigate patient safety concerns and provide effective and timely resolution to all stakeholders
Participate in installation planning phase to support new and existing product launches
Effectively and proactively liaise between the customer, service depot, R&D, field service, and other stakeholders to assist in day-to-day needs
Communicate accurately and confidently during customer resolutions, while maintaining customer confidence in the product, the field representative, and the company
Leverage industry leading concepts to deliver robust, data driven solutions (e.g., Lean, Six Sigma)
Provide documentation and technical expertise to the customer for their creation and revision of training programs, curricula, service processes, forms, and/or any other training related material
Conduct technical training classes for internal/external attendees
Together with 3rd party manufacturing team, monitor service updates and training content for opportunities to enhance and improve training materials
Provide direction and mentoring to team members
Lead and execute individual and team projects that maximize customer value and improve the company's financial results
Effectively manage and schedule travel to stakeholder and clinical facilities to provide technical support, technical training, and attend meetings or trainings
Adhere to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements
Demonstrate interpersonal skills that embrace Vantive’s cultural values

Skills

Key technologies and capabilities for this role

medical devicestechnical troubleshootingroot cause analysisfield servicecustomer supportinterpersonal communicationde-escalationcross-functional collaboration

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This is a countrywide field-based role supporting medical devices in hospital and clinical settings, which involves travel. It is not a remote position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Technical Product Consultant role?

The role requires expert technical knowledge in medical devices and systems, strong troubleshooting skills for escalated issues, interpersonal skills to deescalate high-stress situations, and the ability to work effectively with cross-functional teams.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous people who don't settle for mediocrity and are driven to improve patients' lives worldwide through innovation in vital organ therapies.

What makes a strong candidate for this Technical Product Consultant position?

Strong candidates stay engaged with difficult problems until solved, are strategic thinkers who break down complex issues, work well in high-paced environments, deescalate issues with technical and interpersonal expertise, and enjoy travel.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

Land your dream remote job 3x faster with AI

Try Jobo Free