Vice President, Services Sales

Position Overview

• Location Type: Not specified in description
• Employment Type: Regular Full-Time
• Salary: Not specified in description

The successful Vice President, Services Sales will be an experienced sales leader with a proven ability to lead the strategy and execution of selling our suite of service offerings to our enterprise customers. You will be responsible for driving revenue growth and driving attach rates across Professional Services, Training & Education, Recurring Managed Services, and Advisory Services. This role also entails an emphasis on strategy as we seek to redefine and transform the role of services amidst broader corporate strategic change and growth including developing and packaging new services offerings and accelerating time of value. You will represent your department as a high impact member of the Global Services Leadership Team and Senior Leadership team. This position reports directly to the Chief Services Officer and is a high visibility role working closely with leadership across the company to support our mission to deliver, delight, and grow with our customers.

Requirements

• Bachelors degree required
• 15+ years of experience in professional services and/or enterprise software
• Strong leadership background with 10+ years managing high-performing Sales and/or Professional Services teams supporting large, complex, multi-stakeholder enterprise accounts
• Deep understanding of enterprise software implementations and the role of professional services in a SaaS company to support customer success
• Experience selling into Life Sciences, Pharma, and/or Medtech accounts a plus

Responsibilities

Strategic Leadership & Vision

• Develop and own the global services sales strategy for enterprise accounts across Professional Services, Training/Education, Recurring Managed Services, and Advisory Services
• Develop and refine packaged service offerings that align with customer needs and product capabilities
• Collaborate with the Chief Services Officer, Chief Revenue Officer, Chief Financial Officer and executive leadership to align services sales with overall company revenue, growth, and margin goals

Sales & Revenue Growth

• Drive services bookings through attach on new logo acquisition, expansions, and renewals
• Partner closely with our enterprise Sales team to co-sell services into strategic deals
• Create service proposals and negotiate complex contracts with large enterprise accounts
• Develop accurate forecasting and reporting processes for services sales
• Ensure scalable processes are in place, introducing and incorporating AI, to expedite and manage the services sales lifecycle

Financial Management & Operational Excellence

• Maintain revenue, pricing, and profitability structures that align with our corporate objectives
• Establish KPIs and dashboards to track performance
• Provide predictable and sound weekly/monthly/quarterly reporting of sales commit and key financial metrics to track performance

Cross-Functional Collaboration

• Work closely with delivery teams to ensure delivery capacity and readiness align with sales targets
• Collaborate with Product and Engineering to influence roadmap based on customer feedback and service trends
• Coordinate with Account Management to ensure seamless handoffs and long-term value realization
• Partner with Finance to ensure accurate forecasting, resource planning, and reporting

Leadership & Culture

• Build and lead a high-performing services sales team focused on large enterprises
• Set clear goals, manage performance, and foster a culture of accountability and continuous improvement
• Partner with our People Team around attracting, enabling, and retaining high potential talent
• Collaborate with Marketing and Sales Enablement to support messaging, sales tools, and training

Application Instructions

Not specified in description