Head of Global Support
RetoolFull Time
Expert & Leadership (9+ years)
Key technologies and capabilities for this role
Common questions about this position
This information is not specified in the job description.
This information is not specified in the job description.
Professional experience of 8+ years is required, along with a Master's degree. The ideal candidate has past experience working with customers, especially big accounts, and leading architecture teams.
PingCAP has strong open-source community roots, innovative products, and an inclusive culture that draws passionate and dedicated people.
A strong candidate is an outstanding technology leader with experience leading architecture teams, working with big accounts, and deep expertise in data technology trends and customer architectures for TiDB.
Open-source distributed SQL database solutions
PingCAP focuses on database management solutions, particularly through its product TiDB, an open-source, distributed SQL database that handles both transactional and analytical processing. TiDB allows for real-time data management and insights without the scaling issues of traditional databases, making it suitable for a variety of clients, from startups to large enterprises. The company offers TiDB as both open-source software and a cloud service, generating revenue through subscriptions and support for its cloud offerings. PingCAP aims to provide scalable and cost-effective database solutions that enhance operational efficiency and support real-time decision-making.