Job Title: Client Director

Location Type: Remote Employment Type: Full-time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

You will produce new business with one of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership to clients.
• Act as the relationship manager between customers and ServiceNow.
• Collaborate with greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.
• Manage all Executive relationships between ServiceNow and assigned clients.
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience in client management, and aligning account strategies to revenue opportunities.
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management.
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management (within software or IT sales organizations).
• Experience achieving sales targets.
• Experience leading virtual or matrixed teams.
• Ability to understand broad, macro-level business IT needs for a prospective client.
• Travel up to 50% (depending on geography/region).

Compensation and Benefits

• Base Pay: $171,180 - $282,480 (for positions in this location, subject to change based on work location).
• Additional Compensation: Equity (when applicable), variable/incentive compensation, and competitive On Target Earnings (OTE) incentive compensation structure for sales positions.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.

Note: Compensation is based on the geographic location of the role. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Additional Information

Work Personas

ServiceNow approaches its distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to employees based on their work nature and assigned work location. Learn more here. ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office to determine eligibility for a work persona.