Vice President, Business Services

About the Role

Employment Type: Regular Full-Time

The successful Vice President, Managed Business Services will be a seasoned and strategic leader of Model N’s outsourced commercial services offerings in the areas of market access, pricing and contracting operations, and government pricing for our life sciences clients. This leader will oversee delivery teams that support pharmaceutical and biotech manufacturers with critical post-sale operational services including rebate processing, pricing analytics, contract execution, Medicaid/340B compliance, and gross-to-net modeling.

The ideal candidate will be a business processing outsourcing expert with deep operational experience in delivering and scaling global services businesses in any highly regulated vertical. As a key member of the Global Services Leadership Team and Senior Leadership Team, you will own and drive the success of this business responsible for growth, profitability, effective service delivery, and measurable customer impact and success. This position reports directly to the Chief Services Officer and is a high visibility role working closely with our Executive and Senior Leadership Teams.

Responsibilities

Strategic Leadership & Delivery

• Define and lead the Managed Business Services strategy aligned with life sciences customer needs and evolving regulatory demands
• Develop and deliver scalable offerings around contract administration, chargeback validation, rebate processing, pricing analytics, GP (government pricing), Medicaid/Medicare compliance, and gross-to-net services
• Establish high-performing delivery models to support a mix of top-20 pharma, mid-market biotech, and emerging commercial-stage life sciences clients
• Ensure services are delivered on time, within SLA, and in full compliance with federal and state regulations

Client Engagement & Sales

• Serve as an executive sponsor for strategic accounts, engaging with heads of Market Access, Commercial Operations, and Finance
• Support long-term relationships through transparent communication, issue resolution, QBRs, and roadmap planning
• Embed and demonstrate value in how we engage with customers by way of tangible and quantifiable metrics and reporting
• Support active sales activity with prospective and existing clients, working in close coordination with field sales team

Operational Excellence

• Serve as a champion for global delivery models, ensuring alignment between offshore teams and client expectations, including quality, compliance, and communication standards
• Lead strategic offshoring and global delivery initiatives, including resourcing, enablement, transition planning, and performance oversight
• Lead operational excellence initiatives to streamline delivery processes, reduce cycle times, and eliminate inefficiencies across our suite of services
• Design and implement standardized workflows and playbooks across clients and geographies to ensure consistent, scalable, and compliant service execution
• Introduce automation, workflow tools, and AI to reduce manual effort and improve operational speed
• Establish and continuously refine KPIs, SLAs, and governance models to track performance, quality, and delivery efficiency

Financial Management

• Own P&L responsibility for the Managed Business Services portfolio
• Establish pricing models, margin targets, and res