Vice President, Business Operations

California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, Software, BiotechnologyIndustries

Requirements

Candidates should possess over 15 years of relevant operations experience in high-growth Enterprise software/SaaS companies, with proven leadership in business operations, preferably in customer-centric roles. Expertise in program/project management and a history of delivering complex, company-wide initiatives and large-scale change management are essential. A proven track record of driving business growth in a scaling technology company, balancing growth drivers with fiscal responsibility, is required. Strong business acumen, strategic thinking, stakeholder management, cross-functional collaboration, vendor and contract management, problem-solving, organizational, and communication skills are also necessary. Preferred qualifications include direct experience in SaaS business operations and working knowledge or certification in Lean, Six Sigma, or other process improvement methodologies. Familiarity with Gainsight, Snowflake, Tableau, and Salesforce is a plus.

Responsibilities

The Vice President of Business Operations will develop and implement operational strategies to optimize Renewals, Customer Operations, and Enterprise IT and Corporate Analytics functions. They will lead the development and optimization of core operational processes to enhance business performance and efficiency. This role involves collaborating with senior leadership to foster accountability and continuous improvement, building and mentoring high-performing teams, and defining operational processes and playbooks. The VP will drive cross-functional initiatives to improve customer retention and experience, manage vendor relationships and contract negotiations, oversee business reporting and performance metrics, and support long-term strategic planning and annual operating plans.

Skills

Business Operations

Operational Excellence

Scalable Business Processes

Performance Metrics

Customer Success

Renewals Management

Customer Operations

Enterprise IT

Operational Analytics

Process Optimization

Cross-functional Collaboration

Team Leadership

Mentoring

Vendor Management

Service-Level Agreements (SLAs)

Contract Negotiation

Business Reporting

Dashboards

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees