VP of Technical Services

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service, Cloud Platforms, Database TechnologyIndustries

Requirements

The VP of Technical Services should have 7+ years of experience leading or building Professional Services, Technical Services, or similar functions at a technical B2B company, and have successfully taken a technical post-sales function from 0 to 1, and know what it takes to evolve from 1 to scale. Deep expertise in the database space, understanding how developers buy, build, and run database systems, and guiding them to success is required. Fluency in English is also required.

Responsibilities

As the VP of Technical Services, the individual will be responsible for defining and operationalizing the end-to-end customer journey across Technical Support, Solutions Architecture, and Implementation Engineering, breaking down silos between SA, IE, CS, and Support, building a unified team and shared sense of ownership. They will enhance technical deal qualification, deliver impactful demos, and ensure customer success before the sale closes. The role involves partnering closely with Engineering and Product to reduce escalations, improve issue triage, and empower frontline technical teams. Additionally, the individual will develop knowledge sharing systems, training programs, and tooling, identify points of friction and customer drop-off, and build repeatable playbooks and scalable service delivery models. Finally, they will act as a strategic leader and tactical executor, from setting vision to solving live customer issues, and obsess over the customer journey to continuously improve it.

Skills

Technical Services

Implementation Engineering

Customer Support

Professional Services

Technical Leadership

Scaling Technical Organizations

Cross-functional Team Management

Customer Engagement

Escalation Management

Operationalizing Technical Support

Timescale

Time series data management and analytics

About Timescale

Timescale specializes in managing time series data through its main product, TimescaleDB, which is an open-source database designed to efficiently handle large volumes of data points collected over time. Built on PostgreSQL, TimescaleDB offers reliable performance and operational efficiency. The company serves various industries, including IoT and financial services, enabling clients to analyze and gain insights from time series data for improved decision-making and automation. Timescale differentiates itself by providing both on-premise and cloud-based solutions, along with a freemium model that allows users to access the core product for free while offering premium features and enterprise support for revenue. The goal of Timescale is to enhance how businesses manage and analyze time series data, making it easier and more effective for organizations to leverage their data.

New York City, New YorkHeadquarters

2015Year Founded

$179.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Risks

Increased competition from Neon offering serverless Postgres databases.

Rebranding as a cloud company may confuse existing customers, risking churn.

Growing popularity of serverless platforms challenges Timescale's traditional offerings.

Differentiation

TimescaleDB is built on PostgreSQL, ensuring reliability and operational efficiency.

Offers both on-premise and cloud-based solutions, catering to diverse business needs.

Freemium model with open-source core attracts a large user base.

Upsides

Increased adoption of edge computing aligns with Timescale's time-series database offerings.

Rise of serverless computing creates opportunities for scalable, on-demand resources.

Growing trend of digital twins boosts demand for robust time-series data management.

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