VP, Professional Services
BlueCat- Full Time
- Senior (5 to 8 years)
At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.
As the VP of Technical Services at Timescale, you’ll take the helm of a critical function that spans Implementation Engineering and Technical Support. Reporting directly to our CTO and Co-founder, this is a rare opportunity to architect and scale the customer-facing technical experience.
We’re targeting a VP-level hire but are also open to exceptional Senior Director candidates with the right experience and leadership vision, especially those with experience scaling technical services organizations. We’re looking for a company builder: someone who has taken Technical Services from 0 to 1, and knows how to evolve it from 1 to scale. That means we’re looking for a leader with deep roots in Professional Services or Implementation Engineering, someone who can drive delivery engagements today while designing a scalable, cross-functional org for tomorrow. You’ve seen what “great” looks like, but you don’t copy and paste, you reimagine what’s possible.
You’ll be responsible for designing and operationalizing how we serve our customers technically: ensuring customer engagements are scoped and executed effectively, technical teams are aligned, escalations are minimized, and customer outcomes are owned end-to-end. In addition to an emerging PS/IE team, Timescale runs a follow-the-sun global support staffed 24x7.
Location: This role is remote. We are open to candidates in North American or European time zones. Fluency in English is required.
At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.
Time series data management and analytics
Timescale specializes in managing time series data through its main product, TimescaleDB, which is an open-source database designed to efficiently handle large volumes of data points collected over time. Built on PostgreSQL, TimescaleDB offers reliable performance and operational efficiency. The company serves various industries, including IoT and financial services, enabling clients to analyze and gain insights from time series data for improved decision-making and automation. Timescale differentiates itself by providing both on-premise and cloud-based solutions, along with a freemium model that allows users to access the core product for free while offering premium features and enterprise support for revenue. The goal of Timescale is to enhance how businesses manage and analyze time series data, making it easier and more effective for organizations to leverage their data.