Technical Account Manager - USA
Altera Digital HealthSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Data & AI CloudIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-time
- Salary: Not specified
TetraScience is seeking a strategic technical partner to bridge the gap between business objectives and technical execution for their pharmaceutical and biotech customers. This role involves understanding scientist and R&D IT analyst needs, analyzing data environments, and designing/implementing solutions to drive customer success.
Key Responsibilities
- Serve as the primary technical point of contact for strategic accounts.
- Manage the full lifecycle of customer engagement and adoption.
- Oversee technical health and risk management.
- Engage in strategic planning and stakeholder management with sales, product management, and engineering teams.
- Provide sales enablement and growth support.
- Build deep and wide technical and science senior relationships.
- Act as a trusted advisor, aligned with customer outcomes.
- Drive adoption and success plan execution.
- Conduct regular technical reviews and identify/recommend optimizations.
- Lead technical strategy for expansions and support Proofs of Concept (POCs) and co-innovation.
- Manage the resolution of escalated issues.
- Showcase tailored demonstrations to prospects.
- Map business requirements to technical solutions.
- Determine potential return on investment for proposed solutions.
- Cultivate relationships with clients, sales teams, and technical teams.
- Collaborate with science and technology partners (e.g., Databricks, Google).
- Develop a deep understanding of TetraScience's product offerings.
- Contribute to proposal writing.
About TetraScience
TetraScience is the Scientific Data and AI Cloud company, focused on industrializing AI-native scientific data sets and providing next-generation lab data management solutions and AI-enabled outcomes. They are a category leader in this market, with partnerships from major players in compute, cloud, data, and AI infrastructure. TetraScience emphasizes the importance of aligning with their company values and ethos, as outlined in a letter from their CEO.
Application Instructions
Candidates will be asked to review the "Tetra Way" letter to assess cultural fit.
Skills
Technical partnership
Solution design
Data analysis
Scientific data management
Customer engagement
Biotech and pharmaceutical domain knowledge
TetraScience
Cloud platform for scientific data management
About TetraScience
TetraScience offers a cloud-based platform called the Scientific Data Cloud, which helps biopharmaceutical companies manage and harmonize their scientific data for research and development, quality assurance, and manufacturing. The platform connects various lab instruments and software, streamlining data management and significantly reducing task completion time. TetraScience's vendor-neutral and open design allows it to work with any lab equipment, making it a flexible solution in the life sciences sector. The company's goal is to enhance scientific outcomes by preparing data for artificial intelligence and machine learning applications.
Boston, MassachusettsHeadquarters
2019Year Founded
$113.8MTotal Funding
SERIES_BCompany Stage
AI & Machine Learning, Biotechnology, HealthcareIndustries
51-200Employees