Technology Consultant at Adobe

Lehi, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital MarketingIndustries

Requirements

Passion for digital marketing and client success with a consistent record of successfully leading client relationships and technical projects, excellent work ethic, and collaboration skills
Self-motivated and passionate about exceeding client expectations
Understand enterprise internet business models and online processes, terminology, concepts, and strategies
Evaluate and adopt change and excel in high-stress situations, taking action to provide responsive, thoughtful dedication to client success
Demonstrate excellent social, presentation, and interpersonal skills, both verbal and written
Working knowledge of Adobe's Experience Manager (AEM) and other DMA products
Skill in public cloud offerings (AWS, Azure, GCP) cloud operations
Use Command/Control and CI/CD tools

Responsibilities

Strategic client relationship management as a designated technical operation advisor for 5 to 7 customers using Adobe Experience Manager and other digital marketing products
Communicate consistently with clients throughout the contract lifecycle, calling out relevant issues, maintaining client contact, providing status updates for outstanding issues, and handling client expectations
Help clients achieve business objectives by guiding or finding resources to answer questions, identifying needs for account customization, and overseeing changes to technical implementations
Work closely with account teams and collaborate with internal team members to ensure mutual objectives are met in support of client happiness
Support customer production websites by solving technical issues, quickly identifying root cause issues, and recommending and/or implementing steps to resolution
Lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests
Champion projects and initiatives and act as facilitators between clients, third party providers, project managers, internal engineering, and automation engineers
Develop and operate AEM cloud solutions that delight customers and meet SLAs, drawing on domain expertise and peer collaboration

Skills

AEM

Adobe Experience Manager

Digital Marketing

Cloud Solutions

Customer Relationship Management

SLA Management

Technical Operations

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees