Technology Consultant at Adobe

Lehi, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital MarketingIndustries

Requirements

Passion for digital marketing and client success with a consistent record of successfully leading client relationships and technical projects, excellent work ethic, and collaboration skills
Self-motivated and passionate about exceeding client expectations
Understand enterprise internet business models and online processes, terminology, concepts, and strategies
Evaluate and adopt change and excel in high-stress situations, taking action to provide responsive, thoughtful dedication to client success
Demonstrate excellent social, presentation, and interpersonal skills, both verbal and written
Working knowledge of Adobe's Experience Manager (AEM) and other DMA products
Skill in public cloud offerings (AWS, Azure, GCP) cloud operations
Use Command/Control and CI/CD tools

Responsibilities

Strategic client relationship management as a designated technical operation advisor for 5 to 7 customers using Adobe Experience Manager and other digital marketing products
Communicate consistently with clients throughout the contract lifecycle, calling out relevant issues, maintaining client contact, providing status updates for outstanding issues, and handling client expectations
Help clients achieve business objectives by guiding or finding resources to answer questions, identifying needs for account customization, and overseeing changes to technical implementations
Work closely with account teams and collaborate with internal team members to ensure mutual objectives are met in support of client happiness
Support customer production websites by solving technical issues, quickly identifying root cause issues, and recommending and/or implementing steps to resolution
Lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests
Champion projects and initiatives and act as facilitators between clients, third party providers, project managers, internal engineering, and automation engineers
Develop and operate AEM cloud solutions that delight customers and meet SLAs, drawing on domain expertise and peer collaboration

Skills

Key technologies and capabilities for this role

AEMAdobe Experience ManagerDigital MarketingCloud SolutionsCustomer Relationship ManagementSLA ManagementTechnical Operations

Questions & Answers

Common questions about this position

What is the employment type for this Technology Consultant role?

The position is full-time.

Is this Technology Consultant position remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Customer Success Engineer role?

Key skills include expertise in Adobe Experience Manager (AEM), technical operations for cloud solutions, strategic client relationship management, troubleshooting production websites, and collaboration with internal teams and clients.

What is the company culture like at Adobe for this role?

Adobe is committed to creating exceptional employee experiences where everyone is respected with equal opportunity, values new ideas from everywhere, and fosters a collaborative environment where CSEs develop domain expertise with peers.

What makes a strong candidate for this Technology Consultant position?

Strong candidates have AEM expertise, can manage strategic client relationships for 5-7 Fortune 500 customers, excel in technical operations and troubleshooting, and thrive in client-facing, keyboard-facing, and colleague-facing collaborative work.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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