Technical Support Specialist

Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Ecosystem PlatformIndustries

Requirements

Candidates should have at least 2 years of software support experience, preferably in a startup environment. Essential skills include outstanding customer service, strong written and internal communication, positive positioning, and conflict resolution. Familiarity with internet technologies like APIs, HTTP, and REST, as well as experience with ticketing systems such as Zendesk or Jira, is required. Experience querying SQL databases and a passion for documentation are also necessary qualifications.

Responsibilities

The Technical Support Specialist will assist customers and their partners in using PartnerStack to grow their business by troubleshooting technical issues and providing timely resolutions. Responsibilities include interacting with customers via email, investigating and escalating bugs to the T2 technical team, and meeting service level agreements for response and resolution times. The role also involves maintaining help center and internal knowledge bases, communicating technical information clearly, and advocating for customer needs with internal stakeholders.

Skills

Customer Support

Technical Support

Troubleshooting

Problem-Solving

Communication

Zendesk

Product Knowledge

PartnerStack

Platform for managing partnership programs

About PartnerStack

PartnerStack helps businesses grow by facilitating partnerships through its platform. This platform allows companies to easily launch and manage various types of partner programs, including affiliate marketing, referral partnerships, and reseller arrangements. Users can automate tasks such as tracking performance, managing payouts, and onboarding new partners, making it accessible even for those without extensive experience in partnership management. PartnerStack serves a wide range of clients, from small startups to large enterprises, and operates in the growing partnership management software sector within the software-as-a-service (SaaS) industry. Unlike many competitors, PartnerStack focuses on providing a user-friendly experience and a subscription-based model that ensures continuous improvement of their services. The company's goal is to empower businesses to leverage partnerships effectively to drive sales and expand their market reach.

Toronto, CanadaHeadquarters

2015Year Founded

$37.3MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees