Support Engineer
MixpanelFull Time
Entry Level & New Grad
At PartnerStack, we’re passionate about software and the partnership space — and we’re not afraid to shake things up!
Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue.
Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.
Ready to be a part of our team? Apply now
As a T1 Support Agent, you will be an integral part of the PartnerStack Customer Success team. You will be responsible for assisting our customers and their partners in navigating and utilizing PartnerStack to grow their business. You will work collaboratively with the support team in a shared queue to provide accurate and timely resolutions and information to our end users. You will investigate and report bugs, and help to improve our support function through quarterly projects such as improving internal and external support documentation.
You are resourceful, independent, and good-natured with strong communication and customer support skills. You are a born problem solver, a driven learner and lead with empathy. You thrive when presented with something new to investigate and love finding solutions.
PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, we aim to build a kickass company.
We set every team member up for success so they can feel energized about their work, be passionate about excellence, and have room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.
Platform for managing partnership programs
PartnerStack helps businesses grow by facilitating partnerships through its platform. This platform allows companies to easily launch and manage various types of partner programs, including affiliate marketing, referral partnerships, and reseller arrangements. Users can automate tasks such as tracking performance, managing payouts, and onboarding new partners, making it accessible even for those without extensive experience in partnership management. PartnerStack serves a wide range of clients, from small startups to large enterprises, and operates in the growing partnership management software sector within the software-as-a-service (SaaS) industry. Unlike many competitors, PartnerStack focuses on providing a user-friendly experience and a subscription-based model that ensures continuous improvement of their services. The company's goal is to empower businesses to leverage partnerships effectively to drive sales and expand their market reach.