API Support Engineer (EU or India)

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Speech Recognition, API ServicesIndustries

Requirements

Candidates should possess at least six months of experience in a similar support role, along with prior customer or client-facing experience, ideally in a high-growth startup environment, and technical experience from a coding bootcamp or software engineering role. They must demonstrate the ability to understand and translate technical language between clients and engineering teams, experience with REST APIs, and a proven capability to explain API knowledge, as well as creatively apply API functionality to solve use cases.

Responsibilities

The API Support Engineer will serve as the first line of support for AssemblyAI customers, assisting with API integrations and proactively checking in on existing customers, act as the 'product expert,' answering technical questions via live chat, Slack, and email, manage the ticketing system and act as the liaison between customers and engineering teams for bug reports, feature requests, and technical issues, update and improve official documentation, contribute to SDKs, and build/maintain third-party integrations, and notify customers about new features and product updates, as well as collect valuable feedback.

Skills

API troubleshooting

Customer interaction

Developer support

Coding experience

API integration

AssemblyAI

Speech recognition and audio intelligence solutions

About AssemblyAI

AssemblyAI specializes in Speech AI technology, focusing on automatic speech recognition (ASR) and audio intelligence. Their main product is an API that allows businesses to transcribe audio and video content, detect speakers, analyze sentiment, and redact personally identifiable information (PII). This API enables clients to integrate these capabilities into their own applications, providing accurate and scalable speech-to-text solutions. Unlike many competitors, AssemblyAI emphasizes continuous improvement of their AI models, backed by a team of research leaders and engineers. Their goal is to help businesses unlock the potential of voice data, making it easier to derive insights and build innovative applications.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$110MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive Salary + Bonus

Equity

401k

100% Remote team

Unlimited PTO

Premium medical, vision, & dental care

$1K budget for your home office setup

New Macbook Pro (or PC if you prefer)

2x/year company paid team retreat

Risks

Competition from Gladia, Deepgram, and Speechmatics may erode market share.

Rapid AI advancements could make current models obsolete without continuous innovation.

Over-reliance on API revenue is risky if clients shift to in-house solutions.

Differentiation

AssemblyAI offers advanced Speech AI models for transcription and sentiment analysis.

The company provides an API for seamless integration into client applications.

AssemblyAI's technology supports speaker detection and PII redaction, enhancing data security.

Upsides

Real-time audio processing is a growing market opportunity for AssemblyAI.

Customizable AI voice agents present a new avenue for product expansion.

Integration with no-code platforms could increase API adoption among non-technical users.

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