StarCompliance

Application Support Analyst

United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries

Requirements

The ideal candidate will have extensive knowledge of cloud environments, web application support using Microsoft technologies (IIS/MSSQL), and a proven track record of successfully operating within technical teams in a fast-paced environment. Strong expertise with Microsoft Azure administration, monitoring, and networking is required, along with hands-on experience with IIS configuration, optimization, and troubleshooting. Advanced SQL Server knowledge, including T-SQL, query tuning, performance optimization, and troubleshooting, is essential. Experience troubleshooting Auth0 authentication and identity services, working knowledge of SSO, MFA, OAuth authentication, experience implementing and managing pipelines in Azure DevOps, and proven expertise with Application Insights, Log Analytics, and performance monitoring diagnostics are also necessary. A strong analytical mindset for problem-solving is crucial.

Responsibilities

The Application Support Engineer will provide advanced support for StarCompliance web applications hosted on IIS, SQL Server, and Azure, serving as the escalation point for complex issues. Responsibilities include managing and monitoring Azure environments, ensuring reliability, performance, and cost efficiency. The role involves upgrading and deploying applications with Azure pipelines and orchestration, developing and maintaining pipelines (Azure DevOps), and automating repetitive tasks with PowerShell. Database troubleshooting, optimization, and tuning using SSMS, Profiler, and T-SQL queries are key duties. Configuring, supporting, and troubleshooting Auth0 authentication, implementing and optimizing Single Sign-On (SSO), Multi-Factor Authentication (MFA), and OAuth/OpenID Connect integrations are also part of the role. Configuring and managing Log Analytics and monitoring tools to proactively detect and resolve issues, supporting cloud migration and modernization efforts, and acting as a lead analyst by providing guidance, technical direction, and knowledge-sharing to peers and junior team members are expected. Collaboration with various teams to deliver seamless application support and continuous service improvement is also a core responsibility.

Skills

Application Support
IIS
MSSQL
Azure
Cloud Environments
Web Applications
Troubleshooting
DevOps
Azure Pipelines
Technical Expertise
Critical Thinking
Operational Excellence

StarCompliance

Compliance software for financial institutions

About StarCompliance

StarCompliance provides compliance software solutions specifically designed for financial institutions and corporations. Its software platform automates compliance processes, helping clients manage regulatory requirements related to insider trading, market abuse, and conflicts of interest. By using advanced technology, StarCompliance allows firms to effectively monitor compliance risks, which helps prevent legal issues and protects their reputation. The company operates on a subscription model, where clients pay a recurring fee for access to the software, including updates and support. This model not only ensures a steady revenue stream but also offers clients various service tiers to meet their specific needs. Additionally, StarCompliance offers consulting services to assist firms in implementing and optimizing their compliance programs. The goal of StarCompliance is to help financial firms navigate complex regulations and maintain high ethical standards.

Rockville, MarylandHeadquarters
1999Year Founded
GROWTH_EQUITY_VCCompany Stage
Financial ServicesIndustries
51-200Employees

Risks

Emerging regtech startups offer innovative solutions at lower costs.
Rapid cryptocurrency regulation changes challenge platform updates.
Subscription model may suffer during economic downturns.

Differentiation

StarCompliance offers a configurable platform for global financial regulations.
The company integrates traditional and digital asset compliance in one solution.
StarCompliance's platform provides a 360-degree view of employee activity and behavior.

Upsides

Acquisition of Aer Compliance enhances cryptocurrency compliance capabilities.
New UI improves user experience and compliance outcomes.
Global recognition by CPD Standards Office boosts credibility and training offerings.

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