Technical Support Specialist at Baxter International

The Technical Support Specialist will provide level 1 support to customers experiencing software and hardware product issues via phone, chat, and email. This involves instructing customers on the use of hardware and software applications, analyzing reported issues, following troubleshooting guidelines to establish root causes, and identifying resolutions. The specialist will record and document all customer interactions, escalate issues as necessary, and update work orders, complete checklists, and access portals. They will also diagnose problems, adhere to Baxter's Good Documentation Practices, maintain compliance with data privacy laws like HIPAA and GDPR, and read electrical and pneumatic diagrams. Sharing knowledge in areas such as microprocessors, programmable controllers, electronics, circuit analysis, mechanics, and sensor or feedback systems is also part of the role. The position requires reacting quickly and remaining calm under pressure while supporting Baxter's mission to save and sustain lives by providing troubleshooting support to devices.