Clinical Support Specialist (Temp-to-Hire)
ArineSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates should possess a minimum of one year of customer support experience, preferably in a call center environment, and demonstrate strong phone presence with exemplary customer service skills. They must also have strong written communication skills, attention to detail, the ability to quickly search knowledge bases, and familiarity with complex processes and multiple software systems. A good understanding of computers, hardware, and networks is also required.
Responsibilities
Patient Support Tier 1 Specialists will handle all phone calls, emails, and SMS messages from patients, answering questions about PHILRx, the PHILRx process, and their prescription orders. This includes providing status updates, pricing explanations, technical support for the My.Phil account, enrollment support, and conducting outbound calls/emails to collect necessary information. Specialists will collaborate with Psup leadership and the PHILRx teams to resolve issues promptly, review order statuses to educate patients, and utilize Zendesk resources to find answers and complete work. They are expected to meet minimum performance metrics, including achieving high CSAT ratings, maintaining a low error rate, completing a specified number of tickets/calls per hour, and adhering to the established work schedule.
Skills
Customer Support
Phone Communication
Written Communication
Zendesk Guide
Process Navigation
Technical Understanding
Adaptability
Team Collaboration
Philo
Subscription-based streaming service for TV channels
About Philo
Philo offers a streaming service that gives users access to over 60 popular TV channels, such as A&E, AMC, and Comedy Central. It operates as an alternative to traditional cable subscriptions, allowing consumers to enjoy a variety of entertainment options without the high costs associated with cable. Users can subscribe to Philo on a monthly basis, and the service includes features like unlimited DVR, enabling them to record shows and watch them later. Philo can be accessed on multiple devices, making it convenient for users to watch their favorite programs anywhere. The company aims to provide a cost-effective and flexible viewing experience, appealing to those looking for a simpler way to enjoy television.
Key Metrics
San Francisco, CaliforniaHeadquarters
2011Year Founded
$151.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, EntertainmentIndustries
51-200Employees