[Remote] Patient Support Tier 1 Specialist at Philo

Yes, this is a remote position.

This information is not specified in the job description.

The role requires at least 1 year of customer support experience (call center preferred), strong phone presence and written communication skills, Zendesk Guide knowledgebase proficiency, ability to navigate complex processes and software systems, and good understanding of computers, hardware, and networks.

The position is full-time with business hours from 6 a.m. to 6 p.m. PST, 365 days per year, and candidates must be available for any shift within those hours, with overtime occasionally required.

A strong candidate has at least 1 year of customer support experience preferably in a call center, strong communication skills, technical proficiency with Zendesk and computers, adaptability to swift changes, and is resilient, open to feedback, and committed to patient satisfaction.