Technical Support Representative at Allurion

Santa Rosa, Calabarzon, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer ServiceIndustries

Requirements

At least 1 year of experience in a call center Technical Support Program
6 Months experience in BPO Sales
Proven experience in supporting others with mobile technology and other devices (this may include, but is not limited to, computers, gaming consoles, smart TVs, tablets, etc.)
At least 1 year in college or High School Diploma

Responsibilities

Provide telephone support to Asurion customers regarding various applications, networks, and technologies
Handle both inbound and outbound customer calls
Assist customers with troubleshooting technical issues
Offer proactive support to customers to ensure they are “staying connected.”

Skills

Key technologies and capabilities for this role

Technical SupportCall CenterCustomer SupportTroubleshootingMobile TechnologyDevice SupportBPO SalesTelephone Support

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Technical Support Representative role?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need at least 1 year of experience in a call center Technical Support Program, 6 months in BPO Sales, and proven experience supporting mobile technology and devices like computers, gaming consoles, smart TVs, and tablets. A High School Diploma or at least 1 year of college is also required.

What are the main responsibilities of this position?

Responsibilities include providing telephone support for applications, networks, and technologies, handling inbound and outbound calls, troubleshooting technical issues, and offering proactive support to keep customers connected.

What education is required for this job?

At least 1 year in college or a High School Diploma is required.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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