LendingTree

Call Center Representative

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Customer ServiceIndustries

Requirements

Candidates must possess a High School Diploma, 2-3 years of Call Center experience (either Customer Service and/or Sales), and a desire to meet and exceed goals and metrics. They should also have strong listening skills, a professional telephone demeanor, and the ability to skillfully assist callers in a fast-paced call center environment, along with good work ethics and integrity.

Responsibilities

The Insurance Call Center Representative will handle both outbound and inbound calls from customers who have recently applied for free insurance quotes, asking qualifying questions and matching callers with insurance companies. They will also maintain enthusiasm and professionalism while working in a scripted environment, consistently setting their sights on raising the bar and achieving targets, and be receptive to and quick to implement constructive feedback to continuously improve overall workflow and quality expectations.

Skills

Listening skills

Telephone demeanor

Call handling

Detail-oriented

Work ethics

Integrity

Attendance

Technical Savvy

Flexible schedule

LendingTree

Online marketplace for financial products

About LendingTree

LendingTree connects consumers with various financial products and services, including loans, credit cards, and insurance. Users can fill out a single form on the LendingTree website to receive multiple offers from different lenders, allowing them to easily compare rates and terms. This platform simplifies the process of finding the best financial deals available. Unlike many competitors, LendingTree aggregates offers from multiple lenders, providing a transparent marketplace for consumers. The company's goal is to help individuals make informed financial decisions by offering a comprehensive range of financial solutions.

Key Metrics

Charlotte, North CarolinaHeadquarters

1996Year Founded

$5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, vision and dental plans that include options for a pre-tax health savings account or flexible spending account, and an expansive network of doctors and hospitals best suited to meet your healthcare needs.

Mental health support services offering access to counseling, crisis intervention and virtual therapy.

A wellness discount on medical plan payroll deductions, plus reimbursement for your favorite healthy activities.

In-person or remote training with our fitness coordinator, along with a ton of workout challenges that will sweat you into shape.

Your choice of four different life insurance plans with 100% company-paid short-term and long-term disability insurance.

Market-competitive salaries.

Potential for biannual performance-based bonuses.

Annual grants of company stock that fully vest in just three years.

401(k) retirement savings plan with a company match.

Flexible Paid Time Off so you can take the time you need to refocus and recharge.

Ongoing career development and leadership training.

Awards and recognition for employees doing outstanding work.

Insightful career pathing so you can chart your growth here and beyond.

Tuition reimbursement if you decide to continue your education.

A culture ambassador program for high-performing employees who rep our culture the best.

Employee-led interest groups that focus on community service, diversity and inclusion, technology and more.

Paid maternity and paternity leave.

Up to $10,000 reimbursement for adoption-related expenses.

On-demand maternity, postpartum and return-to-work support and access to 24/7 virtual care for employees and their partners.

Company-funded IVF/IUI treatments after standard cost sharing is applied.

Risks

Self-service technologies may reduce consumer reliance on LendingTree's platform.

AI-driven financial services could threaten LendingTree's traditional lead generation model.

New regulatory challenges may arise from LendingTree's partnership with Coverdash.

Differentiation

LendingTree offers a comprehensive marketplace for diverse financial products and services.

The platform simplifies loan comparison by aggregating offers from multiple lenders.

LendingTree's partnership with Coverdash expands its offerings to include business insurance.

Upsides

AI-driven personalization can enhance LendingTree's tailored financial product offerings.

Embedded finance trends offer LendingTree opportunities to expand its product reach.

Digital wallets and contactless payments integration could reshape LendingTree's consumer experience.

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Call Center Representative

Requirements

Responsibilities

Skills

LendingTree

About LendingTree

Key Metrics

Benefits

Comprehensive medical, vision and dental plans that include options for a pre-tax health savings account or flexible spending account, and an expansive network of doctors and hospitals best suited to meet your healthcare needs.

Mental health support services offering access to counseling, crisis intervention and virtual therapy.

A wellness discount on medical plan payroll deductions, plus reimbursement for your favorite healthy activities.

In-person or remote training with our fitness coordinator, along with a ton of workout challenges that will sweat you into shape.

Your choice of four different life insurance plans with 100% company-paid short-term and long-term disability insurance.

Market-competitive salaries.

Potential for biannual performance-based bonuses.

Annual grants of company stock that fully vest in just three years.

401(k) retirement savings plan with a company match.

Flexible Paid Time Off so you can take the time you need to refocus and recharge.

Ongoing career development and leadership training.

Awards and recognition for employees doing outstanding work.

Insightful career pathing so you can chart your growth here and beyond.

Tuition reimbursement if you decide to continue your education.

A culture ambassador program for high-performing employees who rep our culture the best.

Employee-led interest groups that focus on community service, diversity and inclusion, technology and more.

Paid maternity and paternity leave.

Up to $10,000 reimbursement for adoption-related expenses.

On-demand maternity, postpartum and return-to-work support and access to 24/7 virtual care for employees and their partners.

Company-funded IVF/IUI treatments after standard cost sharing is applied.

Risks

Self-service technologies may reduce consumer reliance on LendingTree's platform.

AI-driven financial services could threaten LendingTree's traditional lead generation model.

New regulatory challenges may arise from LendingTree's partnership with Coverdash.

Differentiation

LendingTree offers a comprehensive marketplace for diverse financial products and services.

The platform simplifies loan comparison by aggregating offers from multiple lenders.

LendingTree's partnership with Coverdash expands its offerings to include business insurance.

Upsides

AI-driven personalization can enhance LendingTree's tailored financial product offerings.

Embedded finance trends offer LendingTree opportunities to expand its product reach.

Digital wallets and contactless payments integration could reshape LendingTree's consumer experience.

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