Chat Support Associate (West Coast Hours)
VetcoveSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking Technology, Mobile Banking, Online BankingIndustries
Requirements
Candidates should possess excellent written and spoken English skills, the ability to establish good working relationships with customers, and solid troubleshooting abilities. A capacity for quick technical skill acquisition and in-depth understanding of mobile and online banking products are also required, along with the ability to coordinate with developers to investigate and diagnose issues. Experience in banking live-chat, technical support, Dialogflow, various mobile phone platforms (iOS and Android), project management, and working directly with US-based customers are considered a plus, as is knowledge of the US banking system.
Responsibilities
The Junior Tech Support Specialist will gain an in-depth understanding of banking software and apps, coordinating with software technicians, technical support, and developers as needed. This role involves examining technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects, and handling technical processes while explaining them to less-technical individuals. The specialist will also manage a dynamic workload with many concurrent tasks, monitor and improve the quality of the tech support process, and provide direct end-user support through live-chat.
Skills
Technical Support
Live Chat Support
Mobile Banking
Online Banking
Troubleshooting
Technical Logs
Customer Service
iOS
Android
Dialogflow
Project Management
Access Softek
Digital banking solutions for financial institutions
About Access Softek
Access Softek provides digital banking solutions specifically designed for credit unions and financial institutions. Their products include a Biometric Authentication Manager for secure access using fingerprints, Conversational Banking for user interaction through chat, and EasyVest, a robo-advisor for investment management. Access Softek differentiates itself by being the first to integrate a robo-advisor into a banking platform, allowing financial institutions to enhance their services. The company partners with over 400 financial institutions, serving more than 3 million users monthly, and has experienced significant growth without venture capital. Their goal is to help financial institutions grow and better serve their communities through effective digital solutions.
Berkeley, CaliforniaHeadquarters
1986Year Founded
VENTURE_UNKNOWNCompany Stage
Fintech, CybersecurityIndustries
201-500Employees
Benefits
Work from anywhere
Flexible working hours
Long-term employment
Competitive salary
Paid vacation and days off on national holidays
Paid sick leave and internal medical insurance policy
Mental health coverage
Global corporate events for all staff
Compensation for training and additional education
Community of practice, regular knowledge sharing among colleagues
Provision of computer equipment
Internet compensation (50$ per month)
Relocation compensation package to be discussed individually
And other benefits, described in detail in the Staff Handbook
Risks
Emerging fintech startups could erode Access Softek's market share.
Rapid technological advancements may outpace Access Softek's current offerings.
Regulatory changes in data privacy could necessitate costly updates.
Differentiation
Access Softek offers integrated digital banking solutions for personal and business banking.
They provide a unique Biometric Authentication Manager for enhanced security and user convenience.
Access Softek was the first to offer an integrated robo-advisor for banking platforms.
Upsides
Growing demand for real-time payment capabilities boosts Access Softek's market potential.
Expansion into digital investment solutions taps into a $73 trillion market.
Partnerships with firms like Alacriti enhance their competitive edge in fintech.
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