Junior Tech Support Specialist (24/7 live-chat Team)

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking Technology, Mobile Banking, Online BankingIndustries

Employment Type

Full-time

About the Role

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This person will provide 24/7 support for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. You will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through live-chat.

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.

Working Hours

2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule

Primary Responsibilities

Understanding our banking software and apps in-depth
Coordinating with software technicians, technical support, and developers as needed
Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support projects
Handling technical processes and the ability to explain such processes to less-technical people

Requirements

Excellent written and spoken English
Ability to establish good working relationships with customers
Solid troubleshooting ability
Ability to learn technical skills quickly
In-depth learning and understanding of our mobile and online banking products
Coordination with developers to investigate and diagnose issues
Ability to manage a dynamic workload with many concurrent tasks
Managing, monitoring, and improving the quality of the tech support process

As Plus

Experience in banking live-chat would be a huge asset
Experience in technical support
Experience with Dialogflow
Experience with various mobile phone platforms, especially iOS and Android
Project management experience
Working directly with US-based customers
Knowledge of the US banking system

Our Benefits

Fully remote work
Long-term employment
Competitive salary
Community of practice, regular knowledge sharing among colleagues
Internet compensation ($50 per month)
Friendly and easy-going international team and colleagues

Skills

Technical Support

Live Chat Support

Mobile Banking

Online Banking

Troubleshooting

Technical Logs

Customer Service

iOS

Android

Dialogflow

Project Management

Access Softek

Digital banking solutions for financial institutions

About Access Softek

Access Softek provides digital banking solutions specifically designed for credit unions and financial institutions. Their products include a Biometric Authentication Manager for secure access using fingerprints, Conversational Banking for user interaction through chat, and EasyVest, a robo-advisor for investment management. Access Softek differentiates itself by being the first to integrate a robo-advisor into a banking platform, allowing financial institutions to enhance their services. The company partners with over 400 financial institutions, serving more than 3 million users monthly, and has experienced significant growth without venture capital. Their goal is to help financial institutions grow and better serve their communities through effective digital solutions.

Berkeley, CaliforniaHeadquarters

1986Year Founded

VENTURE_UNKNOWNCompany Stage

Fintech, CybersecurityIndustries

201-500Employees