New Mexico Remote Licensed Therapist, 1099 Contractor
HeadspaceSalary not specified
Part Time
Mid-level (3 to 4 years), Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
Candidates should possess 3+ years of experience in customer support, technical support, system administration, or a related customer-facing role, along with knowledge of the Windows environment, including Windows Server and Workstation, and the ability to troubleshoot and diagnose low-level operating systems and network issues. They must also demonstrate a passion for solving customer issues, excellent relationship management, customer service, and communication skills, and the ability to work independently and as part of a team.
Responsibilities
The Technical Support Engineer will take ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution or escalation, while also identifying and escalating priority issues. They will serve as a point of contact for customer escalations, collect information and document bugs, create process or troubleshooting documentation, and push creative thinking to improve processes and delight customers.
Skills
Customer Support
Troubleshooting
Root Cause Analysis
Technical Documentation
Product Support
Issue Escalation
Knowledge Base Management
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees
Benefits
Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
Risks
Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.
Differentiation
CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.
Upsides
Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.
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