Support Engineer-Level 2

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Information TechnologyIndustries

Requirements

Candidates should possess 5+ years of experience in software development or an equivalent background, along with post-secondary education in computer science, software development, or a related field. They should have experience developing software applications, utilizing unit and functional testing practices, and engaging in end-to-end feature development.

Responsibilities

The Support Engineer-Level 2 will analyze and evaluate requirements, proposing high-level design and technical solutions to issues arising from internal and external customer concerns. They will analyze solutions to ensure interoperability, performance, and maintainability, working closely with Tier 1 support and core development teams. This role involves collaborating with business areas to gather requirements and design, implement, and test system components, participating in major incident response teams, and maintaining relevant documentation. Furthermore, the position requires mentoring Tier 1 Service Desk staff and junior developers, researching new technologies, and adhering to privacy, security, and confidentiality policies while providing technical guidance and ensuring coding standards are met.

Skills

Software Development

Healthcare Data Platforms

FHIR

System Integration

Troubleshooting

Customer Support

Deployment Infrastructure

Interoperability

Performance Optimization

Maintainability

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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