Support Engineer, Night Shift
RetoolSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Information Technology, SoftwareIndustries
Requirements
Candidates should have 5+ years of experience in IT Management and System Administration, with hands-on experience in Mac OS X, Windows, and Linux administration and troubleshooting. Experience with Single Sign-On (SSO) environments, setting up and configuring Active Directory, advanced knowledge of Firewalls, AD environments, DNS Servers, and Authentication protocols (LDAP) are required. Excellent command of Linux Shell and PowerShell, in-depth knowledge of prem/cloud/hybrid environments, and working knowledge of Python are also necessary. A Bachelor's Degree or equivalent experience, experience with identity and access management solutions (including PAM), and excellent time management and communication skills are preferred.
Responsibilities
The Systems Support Engineer will provide exceptional customer service through phone, email, and online requests for technical support. They will represent the customer to ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle. Responsibilities include assisting customers with software installation and deployment, tracking and monitoring support cases for timely resolution, and clearly identifying, documenting, and finding solutions for customer issues and product problems. The role also involves escalating critical customer situations to management and engineering, and communicating technical issues and solutions to internal teams and the customer base.
Skills
Technical Support
Customer Service
Problem-Solving
Communication
Cybersecurity
B2B Support
Technical Assistance
Resolution Analysis
End-to-end Encryption
Privileged Access Management
Password Management
Secrets Management
Secure Remote Access
Encrypted Messaging
Keeper Security
Cybersecurity solutions for data protection
About Keeper Security
Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.
Chicago, IllinoisHeadquarters
2011Year Founded
$58.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
CybersecurityIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Risks
Emerging cybersecurity startups could erode Keeper's market share.
AI-driven cyber threats require Keeper to continuously adapt its security protocols.
Regulatory scrutiny on data privacy may increase Keeper's compliance costs.
Differentiation
Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.
The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.
Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.
Upsides
Growing demand for zero-trust architecture boosts Keeper's market potential.
Strategic partnerships, like with Sherweb, expand Keeper's market reach.
Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.
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