Technical Support Engineer II

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

Candidates should have a minimum of 1-2 years of experience in a technical support role or related field. A strong understanding of networking concepts, including TCP/IP, firewalls, and ports, is required. Experience troubleshooting software applications, preferably in a SaaS environment, is necessary. Excellent communication and interpersonal skills, proficiency in technical documentation, and strong analytical and problem-solving skills are essential. Experience with ticketing systems is a plus, and experience with scripting languages, databases, and cloud platforms is considered advantageous.

Responsibilities

The Technical Support Engineer II will provide first-line technical support to customers via phone, email, chat, and remote sessions. Responsibilities include actively listening to customer concerns, diagnosing issues, and delivering resolutions. The role involves conducting root cause analysis, documenting technical interactions, collaborating with internal teams, and maintaining a deep understanding of the Appspace platform and relevant technical trends.

Skills

Networking

TCP/IP

Firewalls

Ports

SaaS

Software Troubleshooting

Customer Support

Remote Support

Communication

Root Cause Analysis

Documentation

Collaboration with Engineering/Product

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Dallas, TexasHeadquarters

2002Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

201-500Employees