Tech Support Specialist

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, IoT, BiotechnologyIndustries

Requirements

Proven work experience as a Technical Support Representative, Desktop Support Engineer, IT Help Desk Technician or similar. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software (e.g. Salesforce). Ability to provide step-by-step technical help, both written and verbal. Experience using help desk software and remote support tools. Excellent communication and problem-solving skills. Ability to work well under pressure. Flexibility to potentially work shift hours. Interest in learning about the transportation IoT industry.

Responsibilities

Resolve customer technical issues associated with Platform Science products and services. Recommend technical solutions and guide product users through features and functionalities. Diagnose and troubleshoot technical issues, including heavy android application support. Track calls to resolution within agreed time limits. Talk customers through a series of actions to solve technical issues via phone, email, or chat. Properly escalate unresolved issues to appropriate internal teams. Provide prompt and accurate feedback to customers and log cases in Salesforce. Document technical knowledge in the form of Knowledge Base articles within Salesforce. Maintain courteous and professional relationships with clients. Analyze and report product malfunctions. Update internal databases with information about technical issues and customer discussions. Share feature requests and effective workarounds with team members. Gather customer feedback and document using company tools.

Skills

Technical Support

Customer Service

Troubleshooting

Android Applications

Help Desk Software

Communication

Problem-Solving

Platform Science

Fleet management solutions for large operators

About Platform Science

Platform Science offers a configurable open platform for the transportation industry, focusing on telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

San Diego, CaliforniaHeadquarters

2015Year Founded

$350.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees