[Remote] Tech Support Specialist at Platform Science

Resolve customer technical issues associated with Platform Science products and services. Recommend technical solutions and guide product users through features and functionalities. Diagnose and troubleshoot technical issues, including heavy android application support. Track calls to resolution within agreed time limits. Talk customers through a series of actions to solve technical issues via phone, email, or chat. Properly escalate unresolved issues to appropriate internal teams. Provide prompt and accurate feedback to customers and log cases in Salesforce. Document technical knowledge in the form of Knowledge Base articles within Salesforce. Maintain courteous and professional relationships with clients. Analyze and report product malfunctions. Update internal databases with information about technical issues and customer discussions. Share feature requests and effective workarounds with team members. Gather customer feedback and document using company tools.