Field Service Engineer 1 (Remote)

Oregon, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Genomic Technology, Biotechnology, HealthcareIndustries

Requirements

Candidates must possess a Bachelor's degree in Electrical/Electronics Engineering, Mechanical Engineering, or a related field, or equivalent military technical training or relevant experience in the biotechnology or biomedical industry. A minimum of 1-3 years of relevant field service or technical support experience is required, along with strong analytical and problem-solving skills, excellent verbal and written communication abilities, and the capacity to work independently and collaboratively. Willingness to travel within the assigned territory (over 50%) is also necessary.

Responsibilities

The Field Service Engineer will act as the primary on-site technical expert for customers, Field Applications Scientists, and Sales Representatives. Responsibilities include performing installations, upgrades, maintenance, and repairs on Illumina instrument systems, managing and prioritizing service activities within the territory, and maintaining high customer satisfaction through effective communication and technical expertise. The role also involves monitoring and managing service parts inventory, keeping detailed records in customer databases and service logs, providing accurate service reports, collaborating with cross-functional teams to support instrument placements and identify sales opportunities, and maintaining regular contact with existing customers to foster relationships and identify support needs.

Skills

Technical Support

Field Service

Instrument Installation

Maintenance

Repairs

Customer Service

Communication

Technical Documentation

Inventory Management

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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