Technical Support Consultant - Singapore at Plaid

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HardwareIndustries

Requirements

1-5 years in technical/customer support in SaaS or hardware-related industries
Ability to independently diagnose product-related issues
CRM and ticketing system experience (Zendesk preferred)
Familiar with all operations of Zendesk, configuration experience is a plus
Management or mentoring experience is a plus

Responsibilities

Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions
Liaise with product and R&D teams for issue resolution and feedback
Participate in technical QA audits and identify improvement opportunities
Guide BPO Tier 1 agents on standard tech cases
Support FAQ, knowledge base, and tool updates for self-help

Skills

Key technologies and capabilities for this role

ZendeskCRMTicketing SystemsTroubleshootingTechnical SupportQA AuditsHardware DiagnosticsSaaS Support

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position in Singapore.

What are the minimum qualifications for this role?

Candidates need 1-5 years in technical/customer support in SaaS or hardware-related industries, ability to independently diagnose product-related issues, and CRM and ticketing system experience (Zendesk preferred).

What is the salary range for this position?

This information is not specified in the job description.

What preferred qualifications will make my application stronger?

Management or mentoring experience, familiarity with all operations of Zendesk, and configuration experience with Zendesk are preferred.

What does the company say about equal opportunity?

Plaud is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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