Technical Support Administrator

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Supply Chain, Warehouse Automation, Artificial IntelligenceIndustries

Requirements

Candidates should possess an Associate's degree, with a Bachelor's degree preferred, and a minimum of 2 years of experience in troubleshooting and customer service. Experience with enterprise-level ticketing systems like JIRA, knowledge of Active Directory concepts, and proficiency in Microsoft Office are required. Familiarity with SQL, command line, environment variables (Linux), remote system support, VMWare, TCP/IP networking, electrical schematics, and application/hardware support is also necessary. A valid driver's license and the ability to travel 5-15% are essential.

Responsibilities

The Technical Support Administrator will handle incoming user requests via phone, email, instant messaging, and CRM cases, and manage/triage site and network tickets within Jira, ensuring prioritization and resolution. They will perform post-resolution follow-ups, update tickets, and monitor site infrastructure health. The role involves identifying and learning organizational software and hardware, providing on-call support, and collaborating effectively in a team environment. Responsibilities also include developing organized timelines, multi-tasking, prioritizing actions, and troubleshooting problems.

Skills

Technical Support

Help Desk

Jira

CRM

Troubleshooting

System Monitoring

Hardware

Software

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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