[Remote] Hardware Support Engineer - Field Device Operations at Panopto

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of POSIX/Linux systems administration experience (Red Hat, Ubuntu, or similar distributions)
Experience with firmware management and updates for embedded devices or IoT hardware (Raspberry Pi, Arduino, NUC)
Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration
Command-line proficiency with bash/shell scripting for automation
Knowledge of POS integration and transaction data handling
Experience with embedded Linux systems and ARM-based hardware
Strong analytical and problem-solving skills for remote troubleshooting
Excellent documentation and communication skills
Ability to work independently and manage multiple concurrent issues
Experience with ticketing systems and incident management processes
Willingness to provide occasional after-hours support for critical issues

Responsibilities

Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices
Perform remote firmware updates and configuration changes across distributed hardware
Diagnose and resolve hardware connectivity, performance, and operational issues
Coordinate with field technicians for on-site installations and repairs when remote resolution isn't possible
Manage installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices
Configure and maintain device networking, including USB network interfaces, VPN connections and firewall rules
Implement automated monitoring and alerting for device health and performance
Maintain device inventory, documentation, and configuration management systems
Support new location installations by configuring devices pre-deployment
Create and maintain installation procedures and technical documentation
Provide technical guidance to field installation teams
Validate device functionality and network connectivity post-installation
Analyze device performance data to identify optimization opportunities
Implement standardized configurations and deployment procedures
Develop automation scripts for routine maintenance and monitoring tasks
Collaborate with engineering teams on device selection and deployment strategies

Skills

Panopto

Video management and streaming solutions provider

About Panopto

Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.

Seattle, WashingtonHeadquarters

2007Year Founded

$47.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging competitors offering similar features at lower costs threaten Panopto's market share.

Rapid AI advancements may outpace Panopto's current capabilities, risking obsolescence.

Reliance on AWS Marketplace poses risks if AWS policies or pricing change negatively.

Differentiation

Panopto offers AI-powered video management solutions for education and enterprise sectors.

The platform integrates seamlessly with Learning Management Systems for enhanced educational experiences.

Panopto's certification of third-party hardware enhances its ecosystem of compatible tools.

Upsides

Growing demand for AI-driven video analytics in education boosts Panopto's market potential.

Expansion into AWS Marketplace simplifies procurement and deployment for enterprise customers.

Localized content hosting, like Japan cloud hosting, meets regional compliance needs.

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