Tier 2 Customer Support
AtoB$55,000 - $65,000/year
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Customer Service, SaaSIndustries
Requirements
Candidates must have a proven track record of resolving complex, hard-to-replicate issues. Technical competencies include experience with Postman or CURL, supporting web applications in Jira, Zendesk, and Salesforce, and a working knowledge of APIs. Strong analytical and problem-solving skills are essential, along with excellent backlog management and the ability to explain complex concepts effectively to diverse audiences. Candidates must also be able to manage competing priorities transparently.
Responsibilities
The Technical Support Advisor will triage, troubleshoot, localize, and escalate complex client support issues to engineering teams within SLAs. They will deliver exceptional customer service and technical support, assist non-engineering teams with platform usage and debugging, and maintain internal product documentation. Additionally, they will act as an Ada product expert, deriving structured feature requirements and bug reports from stakeholder information.
Skills
Postman
CURL
Jira
Zendesk
Salesforce
APIs
Backlog Management
Analytical Skills
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Risks
Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.
Differentiation
Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.
Upsides
Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.
Related Jobs
RemoteRemoteApplication Support Specialist
VideaHealthSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteSenior Product Support Engineer
ZscalerSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteCustomer Support Engineer
VercelSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTechnical Account Manager
AltiumSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSr. SaaS Configuration Specialist
Research InnovationsSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteAPI Support Engineer (EU or India)
AssemblyAISalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteJira Developer
RxSenseSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSystem Administrator (Zendesk)
Solace HealthSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSalesforce Solution Analyst
GoodleapSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteTechnical Support Engineer
Aera TechnologySalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteEscalation Engineer
Endor LabsSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteTechnical Support Specialist
SkioSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTechnical Support Analyst
ArineSalary not specified
- Full Time
- Entry Level & New Grad