Patient Support Tier 1 Specialist
PhiloSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Customer Service, SaaSIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What technical skills are required for the Technical Support Advisor role?
Required skills include experience using Postman or CURL, supporting web applications in Jira, Zendesk, and Salesforce, working knowledge of APIs, excellent backlog management, and an analytical approach to problem-solving.
What are the main responsibilities of this position?
Responsibilities include triaging and troubleshooting complex client support issues within SLAs, delivering exceptional customer service, supporting non-engineering teams with the platform, maintaining product documentation, and becoming an Ada product expert to derive feature requirements and bug reports.
What is the salary or compensation for this role?
This information is not specified in the job description.
Is this position remote or does it require office work?
This information is not specified in the job description.
What does Ada value in candidates for this role?
Ada values candidates with a proven track record of resolving hard-to-replicate issues, an analytical and methodical approach to problem-solving, transparent management of competing priorities, and the ability to explain complex concepts to different audiences.
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Risks
Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.
Differentiation
Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.
Upsides
Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.
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