[Remote] Senior Business Systems Administrator, Customer Support at Dandy

United States

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$130,100 – $153,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, Healthcare, TechnologyIndustries

Requirements

3+ years of experience in operations or strategy, with a focus on building and scaling software systems for customer experience, preferably at a startup
Demonstrated success in improving customer-facing operations by identifying system gaps, building new processes, and navigating ambiguity to drive efficiency
A self-starter who thrives in a fast-paced environment and is driven to create measurable improvements for both the business and its customers
Deep technical understanding of system architecture, APIs, and infrastructure with the ability to navigate technical complexities within a CX tech stack
Proficient in the software development lifecycle, Agile methodologies, and modern engineering practices
Skilled at using data to analyze performance and drive CX strategy, with a track record of presenting insights to technical teams and executives
Experience with Zendesk and using AI within a CX operation is a plus

Responsibilities

Collaborate with Post-Sales and Engineering leaders to transform business strategy into scalable systems and technical solutions
Architect and maintain the CX systems, ensuring seamless integration, scalability, and data integrity across our tech stack
Lead the internationalization strategy for CX systems, implementing scalable solutions to serve our global customers and support rapid expansion
Develop and document the long-term technical roadmap for international expansion, effectively balancing current business needs with future innovation and scalability
Oversee the configuration, administration, and continuous improvement of core CX systems, including Zendesk, Dialpad, and other related tools
Build and maintain robust integrations with adjacent systems to ensure seamless data flow and efficient workflows
Design and deploy advanced technical configurations on Zendesk and related platforms, implementing data-driven solutions
Evaluate and implement new CX tools and technologies to meet evolving business needs
Ensure system reliability, security, and compliance by partnering with IT and Security teams

Skills

Key technologies and capabilities for this role

ZendeskDialpadCX systemssystems administrationintegrationstechnical roadmapinternationalizationoperationsstrategyscaling software systems

Questions & Answers

Common questions about this position

What is the salary range for this Senior Business Systems Administrator role?

The salary range is $130.1K - $153K.

Is this position remote?

Yes, this is a remote position.

What skills and experience are required for this role?

Candidates need 3+ years in operations or strategy focused on scaling CX software systems, deep technical understanding of system architecture, APIs, and infrastructure, proficiency in the software development lifecycle, Agile methodologies, and modern engineering practices, plus skills in using data to drive CX strategy.

What benefits does Dandy offer for full-time positions?

Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country, typically including healthcare, dental, and mental health support.

What makes a strong candidate for this position?

A strong candidate is a self-starter with demonstrated success in improving customer-facing operations, thriving in fast-paced startup environments, and having experience with Zendesk and AI in CX operations as a plus.

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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