Technical Recruiter (FTC & Perm) at Intercom

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SaaSIndustries

Requirements

2+ years of technical recruiting experience, ideally in a fast-paced, high-growth environment
Strong ability to source and attract top engineering talent through multiple channels
Solid understanding of the global technical hiring landscape, particularly in Ireland
Excellent multitasking skills—you can balance multiple roles, collaborate with different teams, and keep the hiring process moving smoothly
Exceptional communication and interpersonal skills—you build trust and strong relationships with both candidates and stakeholders
Strong analytical and problem-solving abilities—you use data to guide decision-making and improve recruiting processes
Experience with LinkedIn, Twitter, GitHub, and other networking platforms to connect with top talent
A proactive, growth-oriented mindset—you take initiative, learn quickly, and are excited to level up your recruiting craft
Availability to be onsite at our Dublin office (Stephen’s Green) for at least 2 days per week

Responsibilities

Build and manage strong candidate pipelines through creative sourcing, screening, and engaging outreach
Partner closely with hiring managers to deeply understand role requirements and drive a seamless hiring process
Use data-driven insights to continuously improve and refine recruiting strategies
Lead structured interview panel meetings and debriefs to ensure high-quality hiring decisions
Master our recruiting tools and systems, leveraging automation and AI where possible
Manage the full candidate lifecycle—from first contact to offer acceptance—ensuring a world-class candidate experience
Stay up to date with the latest industry trends, emerging technologies, and best practices in technical recruiting
Represent Intercom’s mission, vision, and values with professionalism and authenticity

Skills

Technical Recruiting

Talent Acquisition

Candidate Sourcing

Interview Coordination

Candidate Experience

Tech Hiring

ATS

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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