Technical Product Consultant II at Adobe

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s or Master’s degree in Computer Science plus 2-4 years’ experience in the Web and/or ECMS technologies space
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript
Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, jQuery, Apache & IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures for large Web-based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance-related measures
Support all kinds of product-related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc
Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
Recognizing areas that require patching and upgradation for fixing vulnerabilities
Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
Effective dialogue building skills; listening, good Q&A skills

Responsibilities

Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM
Troubleshoot, validate, and report customer-submitted bug reports
Provide Support Fix to customer for AEM, if changes are trivial
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Act as a customer advocate ensuring all customers’ voices are heard
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintain incidents in accordance with department standards
Participate in department team meetings
Assist in special projects and other duties as assigned

Skills

AEM

Scene7

DAM

JVM Heap Dump Analysis

Thread Dump Analysis

Performance Troubleshooting

Bug Validation

Customer Support

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees